HVAC Maintenance Technician II

Service Experts•Scarborough, ME

2d•$50,200 - $64,000

About The Position

Under general supervision, the HVAC Maintenance Technician II performs precision tune-ups and maintenance on HVAC equipment and accessories. The role communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while promoting products and services. The technician works under the direction of the Field Supervisor or General Manager and performs similar duties as needed or assigned. The position is based at 30 Center St, Scarborough, ME 04074. It involves routine maintenance and limited diagnostics on heating, air conditioning, ventilation, and refrigeration equipment, along with customer service, work documentation, equipment and parts handling, and care of company property and vehicles. The listed annual compensation range is $50,200 to $64,000, plus incentive opportunities.

Requirements

High school diploma or GED, with additional training and at least 2 years of HVAC experience.
Possess valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications are required.
Basic knowledge of the operational fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and proficiency operating the necessary tools and equipment.
Basic ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on air conditioning equipment.
Effective communication skills to address customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; ability to continually climb, balance, stoop, kneel, crouch, and crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision for close, distance, and peripheral vision, with normal depth perception.
Ability to lift up to 40 pounds and lift and carry items weighing up to 30 pounds.

Nice To Haves

Technical training certification is preferred.
Experience performing basic maintenance on HVAC equipment and related accessories is desirable.

Responsibilities

Perform maintenance calls under general supervision.
Perform routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories accurately and on time.
Inspect equipment and perform limited diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and clean equipment as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Assist Service Technicians with servicing HVAC and refrigeration equipment and accessories.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Collect payment from customers when necessary.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services and provide the Sales and Service Coordinator with details about replacement-product sales leads generated during service visits.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures and processes and ensure the company vehicle is properly stocked.
Perform similar or other duties as needed or assigned.

Benefits

Incentive and bonus opportunities, depending on the position.
Generous paid time off.
24 paid days off during the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year.
Advancement and career-growth opportunities across the U.S.
Company-sponsored medical, dental, and vision insurance programs.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental benefit programs, including legal advice, pet insurance, and health advocacy programs.