HVAC Maintenance Technician II

Service Experts Heating & Air Conditioning • Scarborough, ME

16h • Onsite

About The Position

Under general supervision, the HVAC Maintenance Technician II performs precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories. The position inspects equipment, performs limited diagnostics to identify potential problems, completes routine maintenance and cleaning, and assists Service Technicians with service work. The technician communicates with customers, answers questions, resolves concerns, promotes products and services, and works to ensure customer satisfaction. The role works under the direction of the Field Supervisor or General Manager and requires accurate documentation, coordination with dispatch, care of company property and vehicles, and professional representation of the company.

The position is based at 30 Center St, Scarborough, ME 04074. It requires flexible hours and on-call shifts as needed, along with the ability to work in varied indoor and outdoor environments and access HVAC equipment in attics, basements, and crawl spaces. Annual compensation is $50,200–$64,000, plus incentive opportunities.

Requirements

• High school diploma or GED, with additional training and at least 2 years of HVAC experience.
• Possess valid licenses or certifications required by applicable governmental laws or regulations for the work area.
• EPA and safety certifications are required.
• Basic knowledge of the operation of heating, air conditioning, and ventilation equipment and related accessories.
• Mechanical aptitude and ability to operate the tools and equipment needed to perform service projects.
• Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on air conditioning equipment.
• Effective communication skills to address customer issues, complaints, and concerns.
• Effective time-management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Availability to work flexible hours and on-call shifts as needed.
• Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
• Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
• Natural or corrected vision sufficient for close, distance, and peripheral vision, with normal depth perception.
• Ability to lift up to 40 pounds and lift and carry items weighing up to 30 pounds.

Nice To Haves

• Technical training certification is preferred.
• Experience performing basic maintenance work on HVAC equipment and related accessories is desirable.

Responsibilities

• Perform maintenance calls under general supervision.
• Complete routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories accurately and on time.
• Inspect equipment and perform limited diagnostics to identify potential problems and help prevent breakdowns or callbacks.
• Complete routine maintenance and equipment cleaning as needed or required.
• Deliver and remove parts and equipment needed to complete service work.
• Assist Service Technicians in servicing HVAC and refrigeration equipment and accessories.
• Record required customer-call information on a handheld device and complete forms and paperwork accurately and on time.
• Collect payment from customers when necessary.
• Communicate with dispatch while on duty to provide accurate status and availability updates.
• Provide excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services to customers and report replacement-product sales leads to the Sales and Service Coordinator.
• Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
• Represent the company professionally, honestly, and ethically in business matters and activities.
• Follow standard procedures and processes, and ensure the company vehicle is properly stocked.
• Perform similar or other duties as needed or assigned.

Benefits

• 24 paid days off within the first year, including vacation, personal holidays, and national holidays.
• 29 paid days off after the second year of employment.
• Company-sponsored medical, dental, and vision insurance programs.
• Company-provided smartphone, tablet, uniform plan, and tool replacement program.
• Internal Training Academy.
• 401(k) retirement savings plan with company matching contributions.
• Company-paid employee life insurance, with coverage options for family.
• Short-term and long-term disability insurance options.
• Supplemental benefit programs, including legal advice, pet insurance, and health advocacy programs.
• Incentive and bonus opportunities, depending on the position.
• Professional growth, training, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED