HVAC Maintenance Technician II

Service Experts•Nashville, TN

10d

About The Position

The HVAC Maintenance Technician II performs routine maintenance calls and standard projects involving heating, air conditioning, ventilation, and refrigeration equipment and related accessories. The role works under general supervision and uses basic job-procedure and tool knowledge developed through work experience. The technician assists Service Technicians, conducts routine tune-ups, inspections, limited diagnostics, cleaning, and equipment and parts delivery, and documents customer calls and other required paperwork. The position also involves communicating with dispatch, supporting customer satisfaction and service sales leads, maintaining company vehicles and tools, and following company safety requirements and applicable legislation.

Requirements

High school diploma or GED with additional training and at least 2 years of HVAC experience; technical training certification is preferred.
Possess all valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications are required.
Basic knowledge of the operating fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
Proficient mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot basic problems involving electrical, refrigerant, and duct systems on air conditioning equipment.
Effective communication skills to communicate with customers and resolve customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Available to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral viewing, with normal depth perception.
Ability to lift up to 40 pounds and lift and carry items weighing up to 30 pounds.

Nice To Haves

Technical training certification.
Experience performing basic maintenance work on HVAC equipment and related accessories.

Responsibilities

Perform maintenance calls under general supervision.
Perform routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories accurately and on time.
Inspect equipment and perform limited diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Assist Service Technicians in servicing heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Record required customer-call information using a handheld device; complete forms and paperwork neatly, promptly, completely, and accurately; collect customer payment if necessary.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and sustain high customer satisfaction.
Promote products and services to customers and inform the Sales and Service Coordinator about replacement-product sales leads generated during service visits.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures and processes and ensure the company vehicle is properly stocked.
Perform similar or other duties as needed or assigned.
Immediately report unsafe acts, conditions, and hazards to the direct supervisor or manager.
Immediately report violations of legislation or company policies, procedures, or programs to the direct supervisor or manager.
Correct substandard acts or conditions within the technician’s area of control.
Use and maintain appropriate personal protective equipment as prescribed by company programs or procedures.
Do not remove or disable safety guards, devices, or required clothing.
Comply with general rules prescribed by company programs and procedures and operate devices or equipment as prescribed.
Participate in safety initiatives, teams, or committees.
Immediately report injuries or incidents as prescribed by company programs or procedures.
Provide input on safety initiatives and plans to eliminate accident exposures.
Work in compliance with applicable legislative requirements.