HVAC Maintenance Technician II

Service Experts•West Palm Beach, FL

About The Position

Under general supervision, the HVAC Maintenance Technician II performs precision tune-ups and maintenance on HVAC equipment and accessories. The role communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while promoting company products and services. The position works under the direction of the Field Supervisor or General Manager and assists Service Technicians with servicing heating, air conditioning, ventilation, and refrigeration equipment. The technician performs routine maintenance and limited diagnostics, cleans equipment, delivers and removes parts and equipment, documents customer calls using a handheld device, and completes required paperwork. The role also coordinates status and availability with dispatch, may collect customer payments, maintains company vehicles, tools, and property, and follows company procedures. Work requires service in varied environments and access to HVAC units in locations such as attics, basements, and crawl spaces.

Requirements

High school diploma or GED, with additional training and at least 2 years of HVAC experience; technical training certification is preferred.
Possess valid licensing or certifications required by applicable governmental laws or regulations for the work area.
EPA and safety certifications are required.
Basic knowledge of the operational functionality of heating, air conditioning, and ventilation equipment and related accessories.
Proficient mechanical aptitude and ability to operate necessary tools and equipment.
Basic ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on air conditioning equipment.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license and acceptable driving record.
Available to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision, with normal depth perception.
Ability to lift up to 40 pounds and lift and carry items weighing up to 30 pounds.

Nice To Haves

Technical training certification.
Experience performing basic maintenance work on HVAC equipment and related accessories.

Responsibilities

Perform maintenance calls under general supervision.
Conduct accurate and timely precision tune-ups and routine maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform limited diagnostics to identify potential problems and help prevent breakdowns or callbacks.
Complete routine maintenance and clean equipment as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Assist Service Technicians in servicing HVAC and refrigeration equipment and accessories.
Record required customer-call information using a handheld device and complete forms and paperwork accurately, completely, neatly, and on time.
Collect payment from customers when necessary.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and sustain high customer satisfaction.
Promote products and services, and report replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures and processes and ensure the company vehicle is properly stocked.
Perform similar or other duties as needed or assigned.