HVAC Maintenance Technician II

Service Experts Heating & Air Conditioning•Nashville, TN

10d

About The Position

The HVAC Maintenance Technician II performs routine maintenance calls, tune-ups, inspections, limited diagnostics, cleaning, and equipment support for heating, air conditioning, ventilation, and refrigeration systems and related accessories. The role requires basic knowledge of job procedures and tools gained through work experience and operates under general supervision. The technician assists Service Technicians, delivers and removes parts and equipment, records customer-call information, completes paperwork, communicates status and availability to dispatch, and may collect customer payments. The position also involves providing excellent customer service, promoting products and services, identifying replacement-product sales leads, and maintaining company vehicles, property, and tools. The technician represents the company professionally and follows standard procedures, safety requirements, and applicable legislation. Similar or other duties may be assigned as needed.

Requirements

High school diploma or GED with additional training.
At least 2 years of HVAC experience; technical training certification is preferred.
All valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications required.
Basic knowledge of the operational fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
Proficient mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on air conditioning equipment at a basic level.
Effective communication skills to communicate with customers and resolve their issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery surfaces, heights, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 40 pounds and lift and carry items weighing up to 30 pounds.

Nice To Haves

Technical training certification.
Experience performing basic maintenance work on HVAC equipment and related accessories.

Responsibilities

Perform maintenance calls under general supervision.
Complete routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories accurately and on time.
Inspect equipment and perform limited diagnostics to identify potential problems and help prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Assist Service Technicians in servicing heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Collect payment from customers when necessary.
Communicate with dispatch while on duty to provide accurate status and availability information.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services and report replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures and processes and ensure the company vehicle is properly stocked.
Report unsafe acts, conditions, hazards, incidents, injuries, and policy or legislative violations as required.
Correct substandard acts or conditions within the technician’s area of control and use and maintain prescribed personal protective equipment.
Do not remove or disable prescribed safety guards, devices, or clothing; comply with company safety procedures and applicable legislation.
Operate devices and equipment as prescribed by company safety programs and procedures.
Participate in safety initiatives, teams, or committees and provide input on safety initiatives and plans to eliminate accident exposures.
Perform similar or other duties as needed or assigned.