HVAC Installer II

Service Experts•Houston, TX

About The Position

The Installer II performs routine and standard installation projects within the Installation family, using basic job-procedure and tool knowledge gained through work experience. The role works under general supervision and under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in customers’ homes. The installer may perform limited diagnostics, support site supervision and planning, and assist with quality audits. The position also includes customer service, equipment and vehicle care, paperwork, payment collection, and compliance with company health and safety procedures.

Requirements

High school diploma or GED, with additional training and HVAC technical training certification.
At least 2 years of experience.
Valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications.
Proficiency in the operational fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
Advanced skills installing heating, air conditioning, and ventilation equipment and related accessories.
Proficiency in ductwork and duct-fitting layout and installation requirements.
Advanced mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems in HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Advanced ability to install electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Ability to calculate building heat gain and loss using approved methods.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral focus with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Install HVAC equipment and accessories in customers’ homes under the direction of the Field Supervisor or General Manager.
Install heating, air conditioning, ventilation, and refrigeration equipment and accessories according to company requirements and manufacturer specifications; perform limited diagnostics as needed.
Design, fabricate, and install ducts and duct fittings as required.
Start up air conditioning and heating systems and other components.
Provide excellent customer service and maintain high customer satisfaction.
Promote products and services to customers, and report replacement-product sales leads to the Sales and Service Coordinator.
Deliver and remove equipment needed to complete installation work.
Use, maintain, and account for company property, vehicles, and tools.
Complete paperwork accurately, thoroughly, neatly, and on time; collect customer payments.
Represent the company professionally, honestly, and ethically.
Keep the installation vehicle clean and neat inside and outside.
Follow standard procedures, keep the company vehicle stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Complete material requisition forms and related administrative activities when assigned.
Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
Assist with quality audits of selected installations to help ensure performance, quality, and customer satisfaction.
Train other installers in technical skills and company procedures when assigned.
Report unsafe acts, conditions, hazards, injuries, incidents, and violations of legislation or company policies or procedures promptly to the direct supervisor or manager.
Correct substandard acts or conditions within the area of control and use and maintain required personal protective equipment.
Follow safety procedures, operate devices and equipment as prescribed, participate in safety initiatives, and provide input on plans to reduce accident exposure.
Avoid actions that could endanger others and comply with applicable legislative requirements.
Perform other similar duties as needed or assigned.