HVAC Installer II

Service Experts Heating & Air Conditioning•Houston, TX

About The Position

The HVAC Installer II completes routine and standard installation projects within the Installation family, working under general supervision. The role requires basic knowledge of job procedures and tools gained through work experience. Under the direction of the Field Supervisor or General Manager, the installer installs HVAC equipment and accessories in customers’ homes, performs limited diagnostics as needed, and supports site supervision, planning, estimating, and quality audits. The position also involves customer service, equipment and vehicle upkeep, paperwork, payment collection, and training other installers when assigned. The role includes health and safety responsibilities, such as reporting hazards and incidents, correcting unsafe conditions within the employee’s control, using required personal protective equipment, following company safety procedures and applicable legislation, and participating in safety initiatives. The job description may be reviewed and changed according to business needs. Service Experts states that it is an equal opportunity employer and will provide reasonable accommodations upon request during the application and hiring process.

Requirements

High school diploma or GED, with additional training and HVAC technical training certification.
At least 2 years of experience.
Required valid licenses or certifications under applicable federal, state, provincial, or local laws and regulations for the work area.
EPA and safety certifications.
Proficiency in the operational fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
Advanced skills installing heating, air conditioning, and ventilation equipment and related accessories.
Proficiency in ductwork and duct-fitting layout and installation requirements.
Advanced mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Ability to calculate building heat gain and loss using approved methods.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision for close, distance, and peripheral vision, with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Install HVAC equipment and accessories in customers’ homes under the direction of the Field Supervisor or General Manager.
Install heating, air conditioning, ventilation, and refrigeration equipment and accessories according to company requirements and manufacturer specifications.
Perform limited diagnostics as needed.
Design, fabricate, and install ducts and duct fittings as required.
Start up air conditioning and heating systems and other components.
Deliver excellent customer service, maintain customer satisfaction, and promote products and services.
Contact the Sales and Service Coordinator with details of replacement-product sales leads generated during customer service visits.
Deliver and remove equipment needed to complete installation work.
Use, maintain, and account for company property, vehicles, and tools properly.
Complete paperwork neatly, accurately, thoroughly, and on time.
Collect payment from customers.
Represent the company professionally, honestly, and ethically in business matters and concerns.
Keep the installation vehicle clean and neat inside and outside.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Complete material requisition forms and related administrative activities when required.
Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
Assist the Field Supervisor or General Manager with quality audits on selected installations to support performance, quality, and customer satisfaction.
Train other installers in technical skills and company procedures when assigned.
Report unsafe acts, conditions, hazards, policy or legislative contraventions, injuries, and incidents to the direct supervisor or manager as required.
Correct substandard acts or conditions within the employee’s area of control and use and maintain required personal protective equipment.
Follow company safety procedures, operate equipment as prescribed, participate in safety initiatives, and provide input on safety plans.
Avoid actions that may endanger others and work in compliance with applicable legislative requirements.
Perform similar or other duties as needed or assigned.