HVAC Installer II

Service Experts Heating & Air Conditioning•Scarborough, ME

10d•Onsite

About The Position

The HVAC Installer II is responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. The role oversees Install Helpers to ensure work is performed correctly, communicates with customers to answer questions and resolve problems, and promotes products and services. The position works under the direction of the Field Supervisor or General Manager and is based at 30 Center St, Scarborough, ME 04074. The installer installs and starts up heating, air conditioning, ventilation, and refrigeration systems and accessories; fabricates and installs ductwork; performs limited diagnostics as needed; and supports quality audits, site supervision, planning, estimating, and training other installers. The role also involves customer service, documentation, payment collection, vehicle and tool care, equipment delivery and removal, and maintaining and replenishing installation vehicle stock. The role requires a high school diploma or GED, additional training, required HVAC technical training certification, applicable licensing or certifications, EPA and safety certifications, and at least two years of experience. Candidates should have advanced installation and mechanical skills, familiarity with HVAC electrical, refrigerant, and duct systems, effective communication and organizational skills, and a valid driver’s license with an acceptable driving record. Flexible hours and on-call shifts may be required. The position involves physical work in varied environments and requires lifting up to 75 pounds.

Requirements

High school diploma or GED, with additional training and required HVAC technical training certification.
At least 2 years of experience.
All valid licenses or certifications required by applicable governmental laws or regulations for the work area.
EPA and safety certifications.
Proficiency in the operational fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
Advanced skills installing heating, air conditioning, and ventilation equipment and related accessories.
Proficiency in ductwork layout and installation requirements.
Advanced mechanical aptitude and the ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Ability to calculate building heat gain and loss using approved methods.
Effective communication skills to resolve customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Ability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Install HVAC equipment and accessories in customers’ homes under the direction of the Field Supervisor or General Manager.
Install heating, air conditioning, ventilation, and refrigeration equipment and accessories according to company requirements and manufacturer specifications.
Perform limited diagnostics as needed.
Design, fabricate, and install ductwork and duct fittings as required.
Start up air conditioning and heating systems and other components.
Deliver excellent customer service, address customer questions and concerns, and support customer satisfaction.
Promote products and services to customers and report replacement-product sales leads to the Sales and Service Coordinator.
Deliver and remove equipment needed to complete installations.
Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
Complete paperwork accurately, thoroughly, neatly, and on time; collect customer payments.
Represent the company professionally, honestly, and ethically.
Keep the installation vehicle clean and neat, follow standard procedures, maintain vehicle stock, return defective warranty parts, and order or replenish stock as needed.
Complete material requisition forms and related administrative work as needed.
Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
Assist with quality audits of selected installations to support performance, quality, and customer satisfaction.
Train other installers in technical skills and company procedures as assigned.
Perform similar or other duties as needed or assigned.

Benefits

24 paid days off within the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, and uniform plan.
Tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with family options.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy programs.
Incentive and bonus opportunities, depending on the position.
Advancement and career-growth opportunities.