Hunting Team Lead

Bass Pro Shops•Fort Myers, FL

18d

About The Position

Under the supervision of the Group Sales or Department Manager, the Hunting Team Lead gives daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports department sales, gross margin, inventory shrinkage, and payroll goals while helping provide a pleasant and productive shopping experience. The Team Lead assists with staffing, interviewing, selection recommendations, training, performance feedback, scheduling, coaching, and resolving customer and associate issues. The position also helps maintain merchandising standards, product knowledge, pricing and UPC integrity, inventory accuracy, advertised-item displays, and special events. The role supports supervisory responsibilities in accordance with company policies and applicable laws and helps customers make buying decisions by identifying their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to stand and/or walk constantly during a shift.
Ability to occasionally climb ladders, stairs, or ramps; perform repetitive motions involving wrists, hands, or fingers; operate machinery, power tools, motor vehicles, or heavy equipment; work in confined spaces; and work in noisy environments.
Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more, using a team lift as needed.

Nice To Haves

Supervisory experience in retail sales.

Responsibilities

Support the Group Sales Manager or Department Manager in meeting departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate planograms.
Help ensure customers have a pleasant and productive shopping experience and maintain strong customer-service results.
Assist with staffing, interviewing, selection recommendations, training, performance appraisals, and weekly work schedules.
Coach and motivate associates to support positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate issues with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory duties including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Help customers make purchasing decisions by assessing needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.