Human Services Technician
About The Position
The Human Services Technician assists agency staff and supervisors in providing human services to families involved in Child Protective Investigations (CPI) cases. The role includes transporting clients, documenting services and client contacts, supervising parent-child visits, and performing clerical and administrative functions. The position interacts with DFPS staff, representatives of other organizations, and the general public. The technician may also work with DFPS caseworkers to supervise children without placement, primarily children ages 10 to 17, in office or community settings. This includes monitoring children and helping ensure their safety and needs for food, hygiene, education, and recreational activities are met. The role is based in Temple, Texas, is not eligible for telework, and requires frequent travel—approximately 75% of the time—to homes and offices within and outside the assigned region. Some travel may be last-minute or overnight. Work outside the normal schedule may be required; overtime compensation may be earned.
Requirements
- High school graduation or equivalent.
- One year of full-time experience in social services, clerical, secretarial, administrative support, general office, or FPS work. Thirty semester hours from an accredited college or university may be substituted.
- Knowledge of Child Protective Investigations and community resources.
- Ability to communicate effectively verbally and in writing, follow instructions, and work effectively with others.
- Ability to supervise children of various ages effectively.
- Ability to operate a personal computer, several software packages, and basic office equipment.
- Ability to work in an office supporting several staff members.
- Must use a personal motor vehicle for job functions and have a reliable vehicle, an acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Proof of driving record, insurance, and license is required.
- Must pass a background check and, if applicable, a driver’s record check.
- Must comply with required cybersecurity and communications-system usage policies and training.
Responsibilities
- Transport clients to and from appointments at the request of caseworkers or the unit supervisor.
- Observe and/or supervise visits between parents and children.
- Complete forms and document client contact, including data entry into IMPACT and other agency systems.
- Maintain paper and/or electronic appointment calendars for scheduling requests from caseworkers and supervisors.
- Perform clerical duties such as typing, filing, faxing, copying, and answering or receiving telephone inquiries.
- Support unit operations and perform other duties as assigned or required.
- Promote and demonstrate respect for cultural diversity among coworkers and work-related contacts.
- Attend work regularly in accordance with agency leave policy.
- Assist caseworkers with supervising children without placement and monitoring their safety and needs, including food, hygiene, education, and recreational activities.
Benefits
- 100% paid health insurance for the employee and 50% paid coverage for eligible family members.
- Retirement plans with lifetime monthly payments after five years of state service, plus options to save through 401(k) and 457 plans.
- Paid vacation, holidays, and sick leave.
- Optional dental, vision, and life insurance at reduced rates.
- Flexible spending accounts for health and dependent care.
- Employee discounts, including gym membership, electronics, and entertainment.
- Potential eligibility for Public Service Loan Forgiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
