Human Services Technician
About The Position
The Human Services Technician assists agency staff and supervisors in providing human services to families involved in Child Protective Investigations cases. The position transports clients, documents services and client contacts, supervises parent-child visits, and performs clerical and scheduling functions. It interacts routinely with DFPS staff, representatives of other organizations, and the public. The role may also involve working with DFPS caseworkers to supervise children without placement, primarily children ages 10 to 17, and helping ensure their safety and needs are met, including food, hygiene, education, and recreational activities. The position is based in Temple, Texas, is not eligible for telework, and requires travel up to 75% of the time, including frequent travel within and outside the assigned region, occasional last-minute travel, and some overnight travel. Work outside the normal schedule may be required; overtime compensation may be earned.
Requirements
- Graduation from high school or equivalent.
- One year of full-time experience in social services, clerical, secretarial, administrative support, general office, or FPS work; alternatively, 30 semester hours from an accredited college or university may substitute.
- Knowledge of Child Protective Investigations and community resources.
- Ability to communicate effectively verbally and in writing, follow instructions, and work effectively with others.
- Ability to effectively supervise children of various ages.
- Ability to operate a personal computer, several software packages, and basic office equipment.
- Ability to work in an office supporting several staff members.
- Reliable personal motor vehicle for completing job functions.
- Acceptable driving record for the past five years and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load.
- Provide proof of driving record, insurance, and driver's license.
- Selected applicants must pass a background check and, if applicable, a driver's record check.
- Ability and willingness to travel frequently, including outside the assigned counties, sometimes with little notice and occasionally overnight.
Responsibilities
- Provide transportation for clients to and from appointments at the request of caseworkers or the Unit Supervisor.
- Observe or supervise visits between parents and children.
- Complete forms and document client contacts, including data entry into IMPACT and other agency systems.
- Maintain an outgoing paper or electronic appointment calendar for scheduling requests from caseworkers and supervisors.
- Perform clerical duties, including typing, filing, faxing, copying, and answering or receiving telephone inquiries.
- Perform other duties as assigned to maintain unit operations.
- Demonstrate respect for cultural diversity among coworkers and work-related contacts.
- Attend work regularly in accordance with agency leave policy.
- When assisting with children without placement, monitor children and help ensure their needs are met, including safety, food, hygiene, education, and recreational activities.
Benefits
- 100% paid health insurance for the employee and 50% paid for eligible family members.
- Retirement plans with lifetime monthly payments after five years of state service, with optional 401(k) and 457 plans.
- Paid vacation, holidays, and sick leave.
- Optional dental, vision, and life insurance at stated lower-than-most-private-plan rates.
- Flexible spending accounts for health and dependent care.
- Employee discounts, including gym memberships, electronics, and entertainment.
- Potential eligibility for Public Service Loan Forgiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
