Human Services Technician
About The Position
The Human Services Technician assists agency staff and supervisors in providing human services to families involved in Child Protective Services cases. The position provides client transportation, documents services and client contacts, supervises parent-child visits, and performs clerical functions. It interacts with DFPS staff, representatives of other organizations, and the general public. The role requires frequent travel to homes and offices within and outside the assigned region, with travel expected to account for about 75% of the time. Some overnight travel and travel outside assigned counties with little notice may be required. The position may also work outside the normal schedule to help caseworkers supervise children without placement and ensure their safety and needs are met; overtime compensation may be earned in those circumstances.
Requirements
- High school graduation or equivalent.
- One year of full-time experience in social services, clerical, secretarial, administrative support, general office, or FPS work; alternatively, 30 semester hours from an accredited college or university may be substituted.
- Knowledge of Child Protective Services and community resources.
- Ability to communicate effectively verbally and in writing, follow instructions, and work effectively with others.
- Ability to effectively supervise children of various ages.
- Ability to operate a personal computer, several software packages, and basic office equipment.
- Ability to work in an office supporting several staff members.
- A reliable personal motor vehicle and acceptable driving record for the past five years.
- A current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load; proof of driving record, insurance, and license must be provided.
- Ability and willingness to travel frequently, including occasional overnight and last-minute travel outside assigned counties.
- Selected applicants must pass a background check and, if applicable, a driver's record check.
Responsibilities
- Transport clients to and from appointments as requested by caseworkers or the Unit Supervisor.
- Observe and/or supervise visits between parents and children.
- Complete forms and documentation concerning client contacts, including data entry into IMPACT and other agency systems.
- Maintain an outgoing paper and/or electronic appointment calendar for caseworker and supervisor scheduling requests.
- Perform clerical duties such as typing, filing, faxing, copying, and answering or receiving telephone inquiries.
- Assist caseworkers with monitoring children without placement and ensuring their safety and needs are met, including food, hygiene, education, and entertainment or recreational activities.
- Promote and demonstrate respect for cultural diversity among coworkers and work-related contacts.
- Attend work regularly in accordance with agency leave policy.
- Perform other duties as assigned and required to maintain unit operations.
Benefits
- 100% paid health insurance for the employee and 50% paid for eligible family members.
- Retirement plans with lifetime monthly payments after five years of state service, with optional 401(k) and 457 plans.
- Paid vacation, holidays, and sick leave.
- Optional dental, vision, and life insurance.
- Flexible spending accounts for health and dependent care.
- Employee discounts, including on gym memberships, electronics, and entertainment.
- Potential eligibility for Public Service Loan Forgiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
