Human Services Technician
About The Position
The Human Services Technician assists agency staff and supervisors in providing human services to families involved in Child Protective Services (CPS) cases. The position transports clients to appointments, supervises parent-child visits, documents client contact and services, maintains appointment calendars, and performs clerical functions. It interacts routinely with DFPS staff, representatives of other organizations, and the public. The role may also involve working with DFPS caseworkers to supervise children without placement, primarily children ages 10 to 17, and helping monitor their safety and needs—including food, hygiene, education, and recreational activities—during stays at office or community locations. The position requires frequent travel to homes and offices within and outside the assigned region, occasional overnight travel, and flexibility to respond to last-minute travel needs. Work outside the normal schedule may be required, with overtime compensation potentially earned.
Requirements
- Graduation from high school or equivalent.
- One year of full-time experience in social services, clerical, secretarial, administrative support, general office, or FPS work. Thirty semester hours from an accredited college or university may be substituted.
- Knowledge of Child Protective Services and community resources.
- Ability to communicate effectively verbally and in writing, follow instructions, and work effectively with others.
- Ability to effectively supervise children of various ages.
- Ability to operate a personal computer, several software packages, and basic office equipment.
- Ability to work in an office supporting several staff members.
- Reliable personal motor vehicle, acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load; proof of driving record, insurance, and license is required.
- Must pass a background check and, if applicable, a driver’s record check.
Responsibilities
- Transport clients to and from appointments at the request of caseworkers or the Unit Supervisor.
- Observe and supervise parent-child visits.
- Complete forms and document client contact, including data entry into IMPACT and other agency systems.
- Maintain an outgoing paper or electronic appointment calendar for scheduling requests from caseworkers and the supervisor.
- Perform clerical duties, including typing, filing, faxing, copying, and answering or receiving telephone inquiries.
- Support unit operations and perform other duties as assigned or required.
- Promote and demonstrate respect for cultural diversity among coworkers and work-related contacts.
- Attend work regularly in accordance with agency leave policy.
- Assist caseworkers in supervising children without placement and monitoring their safety and needs, including food, hygiene, education, and recreational activities.
Benefits
- 100% paid health insurance for the employee and 50% paid for eligible family members.
- Retirement plans with lifetime monthly payments after five years of state service, with additional savings options through 401(k) and 457 plans.
- Paid vacation, holidays, and sick leave.
- Optional dental, vision, and life insurance.
- Flexible spending accounts for health and dependent care.
- Employee discounts on gym memberships, electronics, and entertainment.
- May qualify for Public Service Loan Forgiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
