Human Services Technician
About The Position
The Human Services Technician assists agency staff and supervisors in providing human services to families involved in Child Protective Investigations cases. Duties include transporting clients, documenting services, supervising parent-child visits, and providing clerical support. The role interacts routinely with DFPS staff, representatives of other organizations, and the public. The technician may assist caseworkers with supervising children without placement, primarily children ages 10 to 17, and monitoring their safety and needs during stays at office or community locations, including food, hygiene, education, and recreational activities. The position involves frequent travel to homes and offices within and outside the assigned region, occasional overnight travel, and may require work outside the normal schedule. Overtime compensation may be earned when applicable.
Requirements
- Graduation from high school or equivalent.
- One year of full-time social services, clerical, secretarial, administrative support, general office, or FPS experience; alternatively, 30 semester hours from an accredited college or university may substitute.
- Reliable personal motor vehicle for job functions.
- Acceptable driving record for the past five years.
- Current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load.
- Provide proof of driving record, insurance, and driver's license.
- Knowledge of Child Protective Investigations and community resources.
- Ability to communicate effectively verbally and in writing, follow instructions, work effectively with others, supervise children of various ages, operate a personal computer and several software packages, use basic office equipment, and work in an office supporting several staff members.
- Selected applicants must pass a background check and, if applicable, a driver's record check.
Responsibilities
- Transport clients to and from appointments as requested by caseworkers or the Unit Supervisor.
- Observe and/or supervise visits between parents and children.
- Complete forms and documentation concerning client contact, including data entry into IMPACT and other agency systems.
- Maintain an outgoing paper and/or electronic appointment calendar for scheduling requests made by caseworkers or the supervisor.
- Perform clerical duties, including typing, filing, faxing, copying, and answering or receiving telephone inquiries.
- Assist caseworkers with monitoring children without placement and ensuring their safety and needs are met, including food, hygiene, education, and recreational activities.
- Promote and demonstrate respect for cultural diversity among coworkers and work-related contacts.
- Attend work regularly in accordance with agency leave policy.
- Perform other duties as assigned and required to maintain unit operations.
Benefits
- 100% paid health insurance for the employee and 50% paid for eligible family members.
- Retirement plans with lifetime monthly payments after five years of state service, plus 401(k) and 457 savings plans.
- Paid vacation, holidays, and sick leave.
- Optional dental, vision, and life insurance.
- Flexible spending accounts for health and dependent care.
- Employee discounts on gym memberships, electronics, and entertainment.
- Potential eligibility for Public Service Loan Forgiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
