Human Services Technician

Texas Health & Human Services Commission • Round Rock, TX

6d • $3,007 - $3,946 • Onsite

About The Position

The Human Services Technician assists agency staff and supervisors in providing human services to families involved in Child Protective Investigations cases. The position provides client transportation, documents services and contacts, supervises parent-child visitations, and performs clerical functions. It interacts routinely with DFPS staff, representatives of other organizations, and the general public.

The role may also assist DFPS caseworkers with supervising children without placement, primarily children ages 10 to 17, and monitoring their safety and needs—including food, hygiene, education, and recreational activities—at office or community locations. Work may occasionally occur outside the normal schedule, with overtime compensation potentially available. The position involves frequent travel to homes and offices, including travel outside assigned counties, sometimes at short notice, and some overnight travel as cases require. The position is based in Round Rock, Texas, is not eligible for telework, and requires use of the applicant’s personal motor vehicle.

Requirements

• High school graduation or equivalent.
• One year of full-time experience in social services, clerical work, secretarial work, administrative support, general office work, or FPS; alternatively, 30 semester hours from an accredited college or university may be substituted.
• Knowledge of Child Protective Investigations and community resources.
• Ability to communicate effectively verbally and in writing, follow instructions, work effectively with others, and supervise children of various ages.
• Ability to operate a personal computer, software packages, and basic office equipment, and to work in an office supporting several staff members.
• Use of a personal motor vehicle to perform job functions; a reliable vehicle, an acceptable driving record for the past five years, and a current, valid Texas driver’s license appropriate for the vehicle and passenger or cargo load are required. Applicants must provide proof of driving record, insurance, and license.
• Frequent travel is required, with reliable transportation and willingness to travel; some travel outside assigned counties, short-notice travel, and overnight travel may be required.
• Selected applicants must pass a background check and, if applicable, a driver’s record check.
• Employees must complete required cybersecurity and communications-system training and follow agency policies.
• Staff must be familiar with WCAG 2.1 AA and Section 508 accessibility standards for creating accessible electronic content.

Responsibilities

• Transport clients to and from appointments as requested by caseworkers or the Unit Supervisor.
• Observe and/or supervise visits between parents and children.
• Complete forms and document client contacts, including data entry into IMPACT and other agency systems.
• Maintain an outgoing paper and/or electronic appointment calendar for scheduling requests from caseworkers and supervisors.
• Perform clerical duties and other work needed to maintain unit operations, including typing, filing, faxing, copying, and answering telephone inquiries.
• Promote and demonstrate respect for cultural diversity among coworkers and work-related contacts.
• Attend work regularly in accordance with agency leave policy.
• Assist caseworkers with supervision of children without placement and monitor their safety and needs, including food, hygiene, education, and recreational activities.

Benefits

• 100% paid health insurance for the employee and 50% paid coverage for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service, plus 401(k) and 457 savings plans.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates described as lower than most private plans.
• Flexible spending accounts for health and dependent care.
• Employee discounts on gym memberships, electronics, and entertainment.
• May qualify for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED