Human Services Program Representative 1

Commonwealth of Pennsylvania • Dauphin County, PA

1d • Hybrid

About The Position

The Human Services Program Representative 1 supports the review, evaluation, and improvement of services delivered by public and private children and youth agencies. The role involves conducting on-site surveys, analyzing data, providing guidance, and helping ensure agencies meet state and federal program expectations. The position supports the Office of Children, Youth and Families and aims to strengthen services and outcomes for children and families across Pennsylvania.

This is a full-time position scheduled for 37.5 hours per week, Monday through Friday, from 8:00 AM to 4:00 PM, with a 30-minute lunch. Part-time telework of up to three days per week may be available, subject to requirements and change. Employees who cannot telework may report to the headquarters office in Harrisburg. The position requires compliance with Pennsylvania residency requirements and satisfactory criminal history clearances under the Child Protective Services Law.

Requirements

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or an equivalent combination of experience and training.
• Must meet the Pennsylvania residency requirement.
• Must be able to perform the essential job functions.
• A conditional offer requires submission and approval of satisfactory criminal history reports, including Pennsylvania State Police, Pennsylvania Child Abuse history, and FBI Fingerprint clearances.
• Applicants claiming education in supplemental application answers must attach college transcripts; unofficial transcripts are acceptable.

Responsibilities

• Assess services provided by assigned agencies to determine whether goals, standards, and best practices are met.
• Review information concerning child abuse allegations, service outcomes, and agency performance.
• Provide advice and recommendations to agency leaders to improve service quality and efficiency.
• Prepare written summaries of findings, recommendations, and program results for stakeholders.
• Assist with implementing departmental policies and refining practices for Office of Children, Youth and Families programs.
• Meet with agency directors, county officials, and boards to discuss evaluation results and needed improvements.
• Conduct on-site surveys of public and private children and youth agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level