Human Services Program Representative 1

Commonwealth of Pennsylvania • Allegheny County, PA

1d • Hybrid

About The Position

The Human Services Program Representative 1 works with the Department of Human Services to strengthen behavioral health services and support counties in meeting program standards. The position monitors and evaluates behavioral health managed care programs in designated counties and helps ensure that service delivery, contract requirements, and program practices meet state expectations. It involves collaboration with providers, counties, agencies, committees, and community partners to support improvements in mental health and substance use programs.

The role includes advising county and provider staff about regulations, contract requirements, and community mental health services; reviewing program information for compliance; communicating findings and policy interpretations; tracking corrective actions; conducting on-site evaluations; and preparing reports for oversight groups. The position is full-time, 37.5 hours per week, with weekday hours of 8:30 a.m. to 5:00 p.m. and a 60-minute lunch. Part-time telework may be available, but the employee must report to the Pittsburgh office two days per week unless conducting business at a provider or business partner location. Telework requires a securely configured high-speed internet connection and an approved work location within Pennsylvania; telework arrangements may change.

Requirements

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or an equivalent combination of experience and training.
• Must meet the Pennsylvania residency requirement.
• Must be able to perform the essential job functions.
• If claiming education toward the minimum requirements, attach college transcripts; unofficial transcripts are acceptable.

Responsibilities

• Provide guidance to county and provider staff on regulations, contract requirements, and community mental health services.
• Collect, review, and analyze program information to assess compliance with contractual, regulatory, and departmental standards.
• Share findings, recommendations, and policy interpretations with agencies, committees, and community partners.
• Track corrective actions, review progress, and support resolution of identified issues.
• Conduct visits to counties, providers, and organizations to evaluate services, confirm reports, and review compliance.
• Prepare clear, concise reports for committees, work groups, and oversight partners within expected time frames.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level