Human Services Program Representative 1

Commonwealth of Pennsylvania • Dauphin County, PA

3d • Hybrid

About The Position

Are you ready to support a system that protects the rights of people who receive important services? As a Human Services Program Representative 1 with the Department of Human Services (DHS), you will help make sure statewide grievance processes run smoothly and fairly. This role allows you to strengthen program quality by reviewing concerns and helping organizations understand expectations. Your efforts will support individuals who depend on clear guidance, strong oversight, and accessible services across Pennsylvania. This position focuses on carrying out statewide grievance system responsibilities, regulatory administration activities, and oversight functions in support of DHS' Home and Community-Based Services (HCBS). The work involves reviewing concerns, evaluating program practices, and helping organizations meet important requirements.

Requirements

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or An equivalent combination of experience and training.
• Meet the PA residency requirement.
• Be able to perform essential job functions.

Nice To Haves

• Understand and apply federal and state requirements related to HCBS, protections, accessibility, and oversight

Responsibilities

• Manage intake, tracking, review, and documentation of grievances and complaints
• Examine records, documentation, findings, and reports to evaluate compliance and identify risks
• Provide guidance to providers, administrative entities, and coordination organizations regarding system requirements
• Analyze grievance trends, operational practices, and system information to identify concerns and improvement needs
• Create and provide training materials related to grievance procedures, protections, and regulatory expectations

Benefits

• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level