Human Services Program Representative 1

Commonwealth of Pennsylvania • Lackawanna County, PA

7d • Hybrid

About The Position

This position offers the chance to evaluate agency performance, review child safety concerns, and guide improvements in service delivery. You will work with leaders and staff across many organizations to strengthen outcomes for children and families. Your efforts will help ensure that programs remain reliable, effective, and aligned with Commonwealth standards. This role focuses on reviewing agency operations, evaluating program results, and supporting efforts that improve services for children, youth, and families. You will analyze data, review safety concerns, and work with agencies to strengthen compliance with state and federal requirements.

Requirements

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or An equivalent combination of experience and training.
• Meet the PA residency requirement.
• Be able to perform essential job functions.

Responsibilities

• Conduct surveys and reviews of public and private agencies to assess service quality and program achievement
• Analyze allegations of child abuse, review fatality cases, and prepare reports to support protective service efforts
• Assess compliance with state and federal requirements and evaluate plans, contracts, and reimbursement requests
• Provide consultation to agencies on improving services, operations, and adherence to standards
• Develop and recommend policy revisions to strengthen programs for children, youth, and families
• Prepare written and oral reports that explain findings, present recommendations, and support agency improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level