Child Support Modifications Human Services Operations Supervisor
About The Position
Denver Human Services is hiring a Human Services Operations Supervisor in the Economic Security Division to oversee operations and staff within the Child Support Services Modification Unit. The Child Support Services program works with federal, state, tribal, and local governments and other partners to promote parental responsibility and help children receive support from both parents. The program aims to provide family-centered services and improve the reliability of child support payments. The supervisor performs operational, administrative, and staff-management functions to help the unit meet its goals. The position is based in Denver, with a hybrid schedule: work at the office at 1200 N. Federal Boulevard Tuesday through Thursday and telecommute from a designated workplace within Colorado on the remaining days. The position is listed as unlimited and is expected to remain open until November 13, 2026.
Requirements
- High school graduation or a GED, HiSET, or TASC certificate.
- Five years of experience performing technical, paraprofessional, and/or administrative work; office support work does not count toward this requirement.
- Additional appropriate education may be substituted for the minimum experience requirement.
- Valid U.S. work authorization that does not require visa sponsorship.
Nice To Haves
- Passion for public service and improving the lives of families.
- Ability to embrace change and innovative work processes.
- Commitment to going above and beyond in challenging situations.
- Demonstrated formal or informal leadership competencies.
- Strong organizational and administrative skills.
- Child Support Services experience.
Responsibilities
- Supervise administrative, paraprofessional, and/or technical staff; implement and monitor performance criteria; and keep management informed about trends and issues in the work area.
- Support managers with operational functions such as analysis, reporting, evaluation, information management, expenditure control, budget development, accounting, purchasing, procurement, and process improvement.
- Plan, assign, and evaluate staff work; provide technical expertise; monitor methods and policies; and recommend changes to improve efficiency and workflow.
- Train and orient staff on applicable standards, regulations, requirements, policies, and procedures, and ensure work conforms to them.
- Develop or modify work plans, methods, and procedures; set work priorities; distribute assignments; review work for accuracy and completeness; and provide recommendations for proper completion.
- Resolve daily operational problems and establish standards for problem resolution, including client escalations.
- Develop performance enhancement plans, document performance, provide feedback, formally evaluate employees, and respond to employee grievances.
- Document causes for disciplinary action and initiate reprimands or formal recommendations for discipline; provide work instructions and assist with difficult or unusual assignments.
- When applicable, assist with contract development and processing, including drafting requests for proposals, evaluating proposals, and administering contracts for compliance and expenditures.
- Perform other related duties as assigned or requested.
Benefits
- Guaranteed lifetime monthly pension after vesting following five years of service.
- 457B Retirement Plan.
- 140 hours of PTO earned within the first year.
- 12 paid holidays, one personal holiday, one Wellness Day, and one volunteer day per year.
- Competitive medical, dental, and vision plans effective within one month of the start date.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
