Human Services Enforcement Agent
About The Position
The Department of Health and Human Services (DHHS), Office for Family Independence, Division of Support Enforcement & Recovery, is hiring a Human Services Enforcement Agent in Bangor. The position performs investigative and protective services work to locate non-custodial parents; establish, enforce, and collect child support obligations; and establish the paternity of children born out of wedlock. The agent initiates administrative collection actions and appropriate court actions, and represents the Department’s interests in Maine District Court in child support matters. The position requires occasional travel. Partial telework may be permitted with management approval, based on operational needs, after the first six months of initial training. The role is not currently eligible for visa sponsorship or STEM OPT extensions. Applicants are subject to pre-employment screening, including verification of qualifications and application information, employment history, references, and a fingerprint-based criminal history record check following a conditional offer.
Requirements
- Bachelor’s degree in Criminal Justice, Business or Public Administration, or a related field; directly related paraprofessional or higher-level experience may substitute for education on a year-for-year basis.
- Successfully complete the required pre-employment screening, including a fingerprint-based criminal history record check.
Responsibilities
- Perform investigative services to locate non-custodial parents.
- Establish, enforce, and collect child support obligations.
- Establish paternity for children born out of wedlock.
- Initiate administrative collection actions.
- Initiate appropriate court actions.
- Represent the Department’s interests in Maine District Court in matters pertaining to child support.
Benefits
- 13 paid holidays and at least three weeks of annual vacation leave; vacation accrual increases with years of service.
- 12 days of sick leave per year.
- Health insurance: the State pays 85%–95% of employee-only premiums, depending on salary.
- A 5% employee-only health insurance premium credit for participation in the applicable program.
- Dental insurance: the State pays 100% of employee-only premiums.
- Retirement contribution equivalent to 14.06% of pay to the Maine Public Employees Retirement System.
- Gym membership reimbursement of up to $40 per month.
- Health and dependent care flexible spending accounts.
- Eligibility for Public Service Student Loan Forgiveness.
- Employee assistance through the Living Resources Program.
- Six weeks of fully paid parental leave for employees welcoming a child; additional unpaid leave may be available under the Family and Medical Leave Act.
- Voluntary deferred compensation through a MaineSaves 457(b) account.
- Overtime-exempt employees receive personal leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
