Human Services Enforcement Agent

State of Maine•Bangor, ME

6d•Hybrid

About The Position

The Department of Health and Human Services (DHHS), Office for Family Independence, Division of Support Enforcement & Recovery (DSER), is hiring a Human Services Enforcement Agent in Bangor, Maine. The position performs investigative and protective services work related to locating non-custodial parents, establishing paternity, and establishing, enforcing, and collecting child support obligations. The agent initiates administrative collection actions and appropriate court proceedings, and represents the Department's interests in Maine District Court in child support matters. The position requires occasional travel. After the first year of initial training, partial telework may be available with management approval based on operational needs. The position is not eligible for visa sponsorship or STEM OPT extensions. The minimum qualification is a bachelor's degree in Criminal Justice, Business or Public Administration, or a related field. Directly related paraprofessional or higher-level experience may substitute for education on a year-for-year basis. Applicants are subject to pre-employment screening, including verification of qualifications, application information, employment history, and references. Selected candidates must successfully complete a pre-employment fingerprint-based criminal history record check. The State of Maine offers paid holidays and leave, health and dental insurance, retirement contributions, gym membership reimbursement, flexible spending accounts, a living resources employee assistance program, paid parental leave, and voluntary deferred compensation. Benefits may vary by collective bargaining agreement and are prorated for less than full-time work.

Requirements

A bachelor's degree in Criminal Justice, Business or Public Administration, or a related field.
Directly related paraprofessional or higher-level experience may substitute for education on a year-for-year basis.
Successfully complete pre-employment screening, including verification of minimum qualifications, application information, employment history, and references.
Successfully complete a pre-employment, fingerprint-based criminal history record check.

Responsibilities

Locate non-custodial parents through investigative services work.
Establish, enforce, and collect child support obligations.
Establish the paternity of children born out of wedlock.
Initiate administrative collection actions.
Initiate appropriate court action.
Represent the Department's interests in Maine District Court in matters pertaining to child support.

Benefits

13 paid holidays and 3+ weeks of vacation leave annually; vacation accrual increases with years of service.
12 days of sick leave per year.
The State pays 85%-95% of employee-only health insurance premiums, depending on salary.
A 5% employee-only health insurance premium credit for eligible participation.
The State pays 100% of employee-only dental insurance premiums.
State retirement contributions equivalent to 14.06% of employee pay to MainePERS.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Living Resources employee assistance program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents.
Voluntary deferred compensation through a MaineSaves 457(b) account.