Human Services Enforcement Assistant

State of Maine•Caribou, ME

11d•$20 - $29•Hybrid

About The Position

The Human Services Enforcement Assistant provides administrative support in a Child Support Office within the Division of Support Enforcement & Recovery (DSER). The position supports child support case processing, customer service, information gathering, records management, court preparation, and coordination with parents and other agencies. Duties include reviewing and assigning cases, maintaining records and calendars, monitoring payments, investigating payment lapses, and performing paternity DNA swabbing while maintaining the chain of evidence. The role also supports intergovernmental cases, trains new staff, and provides input on technology and process updates. Occasional travel is required. The position is based in Caribou and allows partial telework with management approval; the schedule is Monday through Friday, 8 a.m. to 5 p.m.

Requirements

Foundational education, training, and/or experience in office or administrative support work, or another related area demonstrating competency in applying office support processes, procedures, and practices; gathering and organizing information; tracking and maintaining records; and explaining or assisting with administrative processes.
Submit a cover letter describing skill level (expert, skilled, or novice) in Outlook, Excel, MS Word or comparable word processing and spreadsheet applications; data entry; written and verbal communications, including keyboarding and telephone skills; customer service; and teamwork.
Successfully complete a pre-employment, fingerprint-based criminal history record check if conditionally selected.
Occasional travel is required.

Responsibilities

Provide customer service, answer phones, and respond to general questions about processes and procedures.
Perform quality control on cases to ensure documents are accurate and comply with established procedures.
Review cases for required documents and assign cases to appropriate staff.
Scan completed forms and cases into the designated historical archive, such as DocuWare.
Meet with custodial parents to review and complete paperwork for child support proceedings.
Gather financial and personal information to determine a responsible parent's obligation, ability to pay, and payment schedule.
Investigate and track parental information through multiple sources for liability calculations.
Review and evaluate assigned caseloads to identify problems and determine necessary actions.
Collect and prepare information for evidence in civil and criminal court proceedings.
Oversee intergovernmental communications and process out-of-state child support matters according to procedures.
Train newly hired Human Enforcement Agents or Human Enforcement Support Assistants on policy, procedures, and systems.
Consult on technology updates and advise on process updates to meet department, State, and Federal requirements.
Monitor established child support payments for employment changes or payment lapses.
Investigate lapsed payments by contacting parents, sending inquiry letters, verifying employment, and communicating with jails when a parent is in custody.
Perform paternity DNA swabbing and maintain the chain of evidence and related paperwork.
Maintain court calendars and coordinate agent assignments to open cases.
Update computation spreadsheets as needed and prepare computations for new cases.

Benefits

13 paid holidays and 3+ weeks of annual vacation leave, with increased vacation accrual based on years of service; overtime-exempt employees receive personal leave.
12 days of sick leave per year.
State-paid employee-only health insurance premiums covering 85%–95%, depending on salary; dependent coverage is also available.
A 5% employee-only health insurance premium credit for eligible participation.
State-paid employee-only dental insurance premiums.
State contribution equivalent to 14.06% of pay toward Maine Public Employees Retirement System (MainePERS).
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Employee assistance through the Living Resources Program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.
Additional wellness benefits for State employees.