Human Services Enforcement Agent
About The Position
The Department of Health and Human Services (DHHS), Office for Family Independence, Division of Support Enforcement & Recovery, is hiring a Human Services Enforcement Agent in Bangor. The position performs investigative and protective services work to locate non-custodial parents; establish, enforce, and collect child support obligations; and establish the paternity of children born out of wedlock. Duties include initiating administrative collection actions and appropriate court action, and representing the Department’s interest in Maine District Court in child support matters. The position requires occasional travel. After the first year of initial training, partial telework may be available with management approval based on operational needs. The position is not eligible for visa sponsorship or STEM OPT extensions. Applicants must complete pre-employment screening, including verification of qualifications, application information, employment history, and references. Selected candidates must also successfully complete a fingerprint-based criminal history record check.
Requirements
- A bachelor’s degree in Criminal Justice, Business or Public Administration, or a related field; directly related paraprofessional or higher-level experience may substitute for education on a year-for-year basis.
- Successfully complete pre-employment screening, including a fingerprint-based criminal history record check.
Responsibilities
- Investigate to locate non-custodial parents.
- Establish, enforce, and collect child support obligations.
- Establish the paternity of children born out of wedlock.
- Initiate administrative collection actions.
- Initiate appropriate court action.
- Represent the Department’s interest in Maine District Court in matters pertaining to child support.
Benefits
- 13 paid holidays and 3+ weeks of annual vacation leave; vacation accrual increases with years of service.
- Personal leave for overtime-exempt employees.
- 12 days of sick leave per year.
- Health insurance, with the State paying 85%–95% of employee-only premiums depending on salary.
- A 5% employee-only health insurance premium credit for participation, subject to program requirements.
- Dental insurance, with the State paying 100% of employee-only premiums.
- Employer retirement contribution equivalent to 14.06% of employee pay to MainePERS.
- Gym membership reimbursement of up to $40 per month.
- Health and dependent care flexible spending accounts.
- Eligibility for Public Service Student Loan Forgiveness.
- Employee assistance through the Living Resources Program.
- Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may also be available under FMLA.
- Voluntary deferred compensation through a MaineSaves 457(b) account.
- Additional wellness benefits for State employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
