Case Manager Supervisor with DMH Children, Youth, and Family (CYF)

Commonwealth of Massachusetts•Boston, MA

About The Position

The Department of Mental Health’s Child, Youth & Family Services Division is seeking an organized and dynamic Human Services Coordinator II to join its Metro Boston Child, Youth, and Family team. The role provides oversight of case-managed youth in DMH community services and statewide programs and serves as a liaison to community providers regarding services for DMH clients. The position monitors performance and utilization of assigned Area-based CYF contracts and serves as a Service Integration Specialist and liaison to Community Service Agencies and other community partners. The role promotes recovery, trauma-informed care, person-, youth-, and family-centered choices, and cultural humility. Primary duties focus on the assigned DMH catchment, with Area-based duties assigned as needed to ensure coverage. The position supervises case management staff and their caseloads, assists clients in obtaining services that support community transitions and continued community living, and coordinates referrals and documentation for new cases. It oversees service management for non-case-managed CYF clients, monitors utilization and risk, supports crisis intervention, and works with providers to promote appropriate, quality treatment and rehabilitation. The role also provides information to CYF leadership on client and program issues, identifies local service gaps and strengths, participates in planning case-management practices and procedures, and educates community partners about DMH services and authorization criteria. A bachelor’s degree or higher in a specified or related field is required, along with at least four years of full-time or equivalent part-time case management or clinical/therapeutic experience. Travel may be required; employees who use a motor vehicle for work must hold a current, valid driver’s license at the class level appropriate to the assignment. A criminal background check and verification of education, licensure, and certifications are part of the pre-offer process. The position is subject to COVID-19 and influenza vaccination requirements or applicable mitigation measures.

Requirements

Experience working with youth and adolescents who have serious emotional disturbance.
Familiarity with principles and practices of clinical and social psychology and psychosocial rehabilitation.
Knowledge of the organization and functions of the child and youth community mental health system.
Understanding of counseling principles, practices, and techniques.
Ability to gather information through questioning and observation and by examining records and documents.
Ability to establish rapport with people from different ethnic, cultural, and economic backgrounds.
Ability to work cooperatively and effectively with staff, clients, and representatives of community organizations and services.
Knowledge of interviewing principles and practices.
Ability to give clear and precise oral and written instructions.
Ability to maintain accurate records.
Willingness to travel for job-related purposes.
Ability to supervise staff and determine supervisees’ training needs.
A bachelor’s degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education, or another related field.
At least four years of full-time or equivalent part-time case management or clinical/therapeutic experience.
If using a motor vehicle for work travel, a current and valid motor vehicle driver’s license at the class level specific to the assignment.
Successful candidates must acknowledge and attest to COVID-19 and influenza vaccination status or applicable required mitigation measures.

Nice To Haves

Three to five years of experience working with children and youth with serious emotional disturbance and their families.
Inpatient or acute hospital experience.
Strong interpersonal skills, including listening, relating to others, and demonstrating sensitivity and respect.
Commitment to serving a diverse population with cultural competence and sensitivity and ability to work diplomatically and tactfully with a wide range of constituencies.
Knowledge of clinical and social psychology and psychosocial rehabilitation principles and practices.
Familiarity with the organization and functions of community mental health services.
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
Bilingual or multilingual fluency.

Responsibilities

Provide supervision to case managers’ caseloads and attend treatment team meetings as needed.
Help clients obtain services that enable them to transition to or remain in the community.
Facilitate the transition of new cases from service authorization to DMH services by completing referrals, documentation, and outreach.
Prioritize and monitor utilization and communicate relevant information to the Director and/or Assistant Director of CYF Services.
Provide oversight and service management for non-case-managed CYF clients.
Supervise CYF case management staff, including ensuring compliance with DMH regulations, approving or setting schedules, overseeing mileage reimbursement, and completing performance appraisals (EPRS).
Provide overall risk management for authorized youth.
Consult with youth-serving providers to facilitate appropriate, quality treatment and rehabilitation.
Facilitate a collaborative network of providers.
Perform crisis intervention-related tasks.
Share relevant client and programmatic information with CYF leadership, including information affecting service delivery, and identify local service gaps, strengths, and limitations.
Participate with the CYF Leadership team in planning and developing case-management practices and procedures and RFR development as needed.
Collaborate with local youth- and family-serving community service agencies and other provider partners.
Educate community partners about DMH services, service authorization criteria, and services offered in the assigned area.
Perform other duties as assigned.