Case Manager with Department of Mental Health Children, Youth, and Family (CYF)

Commonwealth of Massachusetts•Boston, MA

About The Position

The Metro Boston Area Child, Youth, and Family Services Team operated by the Department of Mental Health (DMH) seeks a Case Manager to provide case management to DMH-authorized youth up to age 22, most of whom are under 18, and their families. The role promotes recovery and connection to community-based services through assessment, outreach, support, and service coordination grounded in trauma-informed care and person-, youth-, and family-centered choices. The Case Manager works with families, guardians, and internal and external providers to plan and coordinate services. The position includes regular face-to-face engagement and home or residence visits as appropriate, monitoring environmental safety, and facilitating care-planning meetings. The Case Manager maintains documentation in accordance with DMH regulations and Electronic Health Record business rules. The position serves the DMH Metro Boston catchment area, including Boston, Brookline, Cambridge, Somerville, Chelsea, Winthrop, and Revere. Frequent travel within the area and occasional statewide travel may be required. The work schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., 40 hours per week, with weekends off. A current, valid Massachusetts Class D or equivalent driver's license is required.

Requirements

At least three years of full-time or equivalent part-time professional experience in human services work or social work, or an equivalent combination of experience and substitutions.
A related-field bachelor’s degree or higher may substitute for two years of the required experience.
Knowledge of psychosocial problems and the types and symptoms of mental and emotional disorders.
Knowledge of counseling, interviewing, crisis intervention, motivation, and reinforcement principles, practices, and techniques.
Knowledge of programs and services available in Massachusetts for youth, young adults, and families experiencing mental health challenges.
Ability to understand, explain, and apply laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing agency and site activities.
Ability to assess cases by examining records and documents and questioning and observing clients.
Ability to communicate effectively orally and in writing and provide clear, accurate instructions.
Ability to make decisions, act quickly, and remain calm in stressful or emergency situations.
Current and valid Massachusetts Class D motor vehicle operator’s license, or an equivalent license from another state.
Travel is required within the DMH Metro Boston catchment area, with frequent local travel and occasional statewide travel potentially required.
Acknowledge and attest to COVID-19 and influenza vaccination status; vaccination or required mitigation measures apply under the stated regulation.

Nice To Haves

Three or more years of experience in child or adolescent behavioral health services.
Experience working with youth and their families in community and home-based settings.
Multilingual fluency.

Responsibilities

Provide case management services to eligible youth up to age 22, with most of the caseload below age 18.
Engage families and guardians in accordance with CYF Family Collaboration Principles.
Use creative engagement strategies, including regularly scheduled face-to-face contact, to support involvement in attaining individual goals and maintaining community tenure.
Work with internal and external providers and families to support integrated planning and service provision.
Prepare and maintain progress notes and other required documentation in accordance with DMH regulations and Electronic Health Record business rules.
Conduct regularly scheduled visits in clients’ homes or usual places of residence, as appropriate, and monitor environmental safety.
Coordinate with families, care teams, schools, and other state and community systems.
Organize, schedule, and facilitate regular meetings or telephone contacts with multi-service and system teams.
Coordinate and monitor service implementation plans; convene and chair care-planning meetings to discuss Individual Service Plan effectiveness and modifications, and coordinate service delivery and other assistance.