Case Manager-CCS Youth and Family

Outagamie County • Appleton, WI

1d • Onsite

About The Position

The Case Manager serves assigned clients in CCS Kids and Family and performs related duties in support of division objectives and goals. The position reports to the respective program supervisor and provides community mental health case management, person-centered support, and coordination of services for individuals with diverse and complex needs. The role involves supporting clients with severe and persistent mental illness in areas such as symptom management, employment, housing, social and recreational activities, medical management, daily living skills, and community integration.

The position requires effective communication, organization, and relationship-building skills, along with compassion, adaptability, professional boundaries, cultural humility, and attention to self-care. The case manager works collaboratively with an interdisciplinary team and community providers, maintains records and documentation, and responds to client needs in crisis situations, including risk assessment. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with possibilities for compensatory time. The work location is 320 S. Walnut St., Appleton, Wisconsin. A comprehensive benefits package is offered, including participation in the Wisconsin Retirement System.

Requirements

• Bachelor’s degree in behavioral science or a related field.
• Valid driver’s license, which must be maintained.
• Ability to transport oneself efficiently and promptly between locations.
• Adhere to professional ethics and standards.
• Organizational skills, including paperwork, time management, and prioritization of crisis demands.
• Ability to comprehend and interpret client charts, medical and other reports, psychological evaluations, assessment reports, school records, professional literature, policy and procedure manuals, and diagnostic manuals.
• Ability to prepare client records, referrals, court reports, intake and assessment records, case notes, individual treatment plans, letters, and other correspondence.
• Ability to work well in a team environment with a supportive and positive attitude.
• Effective verbal and written communication with clients, family members, community agencies and service providers, psychiatrists, physicians and other medical professionals, attorneys, Human Services personnel, school personnel, and others.
• Knowledge of disabilities and/or mental illness, their effects on individuals and families, and available resources, depending on assignment.

Nice To Haves

• Two years of experience with the respective target group.

Responsibilities

• Provide protection and advocacy services, including oversight of Chapters 51, 54, and 55.
• Transport and escort consumers to meetings, services, appointments, and other activities.
• Attend unit and other meetings as required.
• Maintain accurate records and prepare reports and documentation for court proceedings.
• Maintain clinical files or other accurate records and prepare reports required for case coordination and by State and Medical Assistance guidelines.
• Respond to client needs in crisis situations during work and off hours; evaluate suicide, homicide, and other risks.
• Conduct ongoing symptom assessments and monitor clients’ stability, mental status, and court-ordered treatment requirements at each client contact.
• Manage a caseload of individuals diagnosed with severe and persistent mental illness, focusing on supportive therapy, symptom management, employment, housing, social and recreational activities, medical management, daily living skills, and community integration.
• Provide on-call services as assigned.
• Work and coordinate services with an interdisciplinary team.

Benefits

• Comprehensive benefits package, including participation in the Wisconsin Retirement System.
• Benefit options and paid time off are available to team members working 20 or more hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level