Assistant Youth and Family Manager

City of Fishers•Fishers, IN

1d•Onsite

About The Position

The Assistant Youth and Family Manager works collaboratively with the Youth and Family Manager to support program development, daily operations, staff supervision, and customer service at the Fishers Community Center’s on-site childcare center. The role supports youth and family programming, staff training and scheduling, program records and reporting, facility safety, and communication with families. The position may serve as Manager on Duty during some evening and weekend rotations and respond to emergencies. The position starts January 4, 2027.

Requirements

At least two years of experience developing and executing comprehensive youth and family programming.
Strong organizational, interpersonal, and communication skills.
Ability to manage competing priorities and make independent decisions within established guidelines.
Experience providing a high level of customer service to diverse internal and external customers.
Valid Indiana driver’s license and a driving record that permits the employee to be insured to drive a city vehicle.
Adult CPR/AED and First Aid certifications, or ability to obtain them within the first 60 days; training will be provided.
Ability to work a variety of shifts, including evenings and weekends.

Responsibilities

Support the development, execution, coordination, and evaluation of youth and family programs, including monitoring participation and feedback, adjusting schedules and activities, and contributing to program utilization, quality, member satisfaction, and revenue goals.
Assist the Youth and Family Manager with staff recruitment, training, scheduling, and supervision, and help address employee deficiencies when necessary.
Gather and update program data, maintain staff certification and training documentation, and assist with required reports.
Assist with staff meetings and training to support compliance with regulations and industry standards, including health codes, safety guidelines, and certification requirements.
Enforce safety guidelines, inspect equipment and facilities, report maintenance issues, and help ensure the physical environment supports youth programming.
Communicate with families about programs, schedules, and events; act as a liaison between parents and program staff regarding concerns and help resolve conflicts.
Assist in creating and distributing marketing materials advertising program offerings.
Ensure patron safety and respond to emergencies, including providing immediate assistance, administering first aid or CPR as needed, following emergency protocols, reporting emergencies, and completing accident reports.
Provide excellent customer service to patrons and staff.
Serve as Manager on Duty during some evening and weekend rotations.
Perform other duties as assigned.