Project Coordinator Children and Youth with Special Health Care Needs

Children's Wisconsin•Kenosha, WI

About The Position

The Project Coordinator coordinates work related to grant objectives and deliverables and provides training, information and referral services, and service coordination to families of children with special health care needs in the area of medical home. The role serves as a regional consultant to health care practices and systems seeking to align with best practices in service and care coordination, and supports health system and community initiatives focused on implementing medical home quality improvement. The position works with families of children and youth with special health care needs from birth to age 21, health care providers, community organizations, and regional and statewide partners. It supports grant-funded quality improvement efforts, develops regional resources, and promotes care coordination across systems, with outreach and partnership building focused on impact to underserved populations.

Requirements

At least 2 years of related experience; healthcare, public health, social work, or nonprofit agency experience is preferred.
Strong interpersonal communication skills, including effective public speaking and excellent writing skills.
Excellent customer service skills and a strong desire to solve problems and work with others.
Ability to work independently as a self-motivated individual and collaboratively as a team member.
Knowledge of regional and state resources for children and youth with special health care needs ages 0–21, including health benefits, Katie Beckett, waivers, educational law, school-based services, parent support networks, and community agencies in southeast Wisconsin.
Excellent computer skills and proficiency in the Windows environment, including Microsoft Word, Excel, Outlook, and PowerPoint.
Associate's degree preferred, or bachelor's degree preferred.

Nice To Haves

Personal or professional experience working with or parenting a child with special health care needs.
Experience with collaborative efforts at the statewide or community level and understanding of related public policy and system efforts.
Demonstrated success cultivating and sustaining partnerships and relationships among diverse organizations or groups.
Understanding of factors affecting racial and ethnic disparities in health.
Knowledge of quality improvement tools and methodologies.

Responsibilities

Consult with healthcare practices and systems on medical home quality improvement, building their capacity through individual meetings, trainings, and phone consultations.
Support regional quality improvement grantees working on shared plans of care, in collaboration with the Wisconsin Statewide Medical Home Initiative and the CHAW Project Manager (Medical Home).
Promote, arrange, and lead trainings and presentations on medical home and youth health transition for families, community members, and health system partners.
Provide information, referrals, and follow-up services to families of children and youth with special health care needs from birth to age 21, following Alliance of Information & Referral Systems best-practice standards and grant protocols and documentation requirements.
Promote the importance of medical home to community partners, including local public health departments and community agencies, to support care coordination within and across systems.
Participate in case review meetings to support best practices in service coordination, information, referrals, and follow-up.
Maintain working knowledge of community agencies, systems, and regulations relevant to children with special health care needs and their families, and consult with providers and professionals about government, community, and other system supports.
Lead development and organization of Regional Center resources related to health benefits, waiver programs, and special education.
Participate in outreach strategies to engage families, health systems, and community partners.
Recruit and support potential grantees across an eight-county region for medical home quality improvement grants, with outreach and partnership building focused on impact to underserved populations.
Comply with state data collection, documentation, and program evaluation requirements.