Human Services Administrator 1

State of Ohio • Columbus, OH

1d • Onsite

About The Position

Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs. At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work! To learn more about DCY, please visit our website at Department of Children and Youth | Ohio.gov.

In this role, you’ll manage some of Ohio’s most important child serving technology systems, such as the Ohio Child Licensing and Quality System (OCLQS), Ohio Benefits (OB), and the Time, Attendance, and Payment (TAP) system. You will lead projects from start to finish, coordinating everything from planning and requirements gathering to testing and implementation.

What your day-to-day work looks like:
You’ll stay in close contact with system users and partners, including county agencies, state partners (such as DAS and Medicaid), vendors, and internal staff. A big part of the job is making sure these partners’ needs are understood and reflected in system changes. You’ll review policies, laws, and regulations to ensure the systems support accurate, compliant operations for end users. You’ll identify project requirements, set timelines, manage risks, and ensure quality standards are met. You’ll work closely with IT teams and vendors to guide development, testing, enhancements, fixes, and ongoing system maintenance. You’ll brief leadership—including the CBSO, CIO, and executive team—on project plans and progress. Stakeholder engagement is constant in this role. You may lead or participate in user groups, committees, or other public forums. You’ll often explain new features, educate users, and help county agencies and staff understand how changes impact their work. You’ll also help coordinate transitions between multiple systems to make sure they work together seamlessly. You will also collaborate with partners such as the Attorney General’s Office, the Department of Education and Workforce, and the Ohio Child Care Resource and Referral Agency as you help connect systems like OCLQS, TAP, the Ohio Professional Registry, and self service portals. Other parts of the job include attending meetings, traveling occasionally for trainings or presentations, preparing reports or documentation, and maintaining project records.

Requirements

• 72 months of experience in researching, developing, or implementing policies related to human services, social services, health services, public policy, or a comparable field.
• 12 months of experience in managing the delivery of human services programs in a governmental, community, or private human support services agency.
• 12 months of experience in supervisory and/or managerial principles and techniques.
• Completion of undergraduate core program in social or behavioral science; 48 months of experience in researching, developing, or implementing policies related to human services, social services, health services, public policy, or a comparable field; 12 months of experience in managing the delivery of human services programs in a governmental, community, or private human support services agency; 12 months of experience in supervisory and/or managerial principles and techniques.
• Completion of graduate core program in social or behavioral science; 36 months of experience in researching, developing, or implementing policies related to human services, social services, health services, public policy, or a comparable field; 12 months of experience in managing the delivery of human services programs in a governmental, community, or private human support services agency; 12 months of experience in supervisory and/or managerial principles and techniques.
• 12 months of experience as Human Services Manager, 69456.
• Equivalent of Minimum Class Qualifications for Employment.
• Must provide own transportation or in order to operate a state vehicle, you must have a valid driver’s license.
• All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application.
• Applicants must demonstrate proficiency with a passing score of applicable selection device to be considered for this position.

Nice To Haves

• Human Services Job Skills

Responsibilities

• Manage child serving technology systems, such as the Ohio Child Licensing and Quality System (OCLQS), Ohio Benefits (OB), and the Time, Attendance, and Payment (TAP) system.
• Lead projects from start to finish, coordinating planning, requirements gathering, testing, and implementation.
• Stay in close contact with system users and partners, including county agencies, state partners, vendors, and internal staff.
• Ensure partners' needs are understood and reflected in system changes.
• Review policies, laws, and regulations to ensure systems support accurate, compliant operations.
• Identify project requirements, set timelines, manage risks, and ensure quality standards are met.
• Work closely with IT teams and vendors to guide development, testing, enhancements, fixes, and ongoing system maintenance.
• Brief leadership on project plans and progress.
• Lead or participate in user groups, committees, or other public forums.
• Explain new features, educate users, and help county agencies and staff understand how changes impact their work.
• Coordinate transitions between multiple systems to ensure they work together seamlessly.
• Collaborate with partners such as the Attorney General’s Office, the Department of Education and Workforce, and the Ohio Child Care Resource and Referral Agency.
• Attend meetings, travel occasionally for trainings or presentations, prepare reports or documentation, and maintain project records.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree