Human Resources - Talent and People Operations Specialist

Wirelessdna • Toronto, ON

5d • CA$65,000 - CA$70,000 • Hybrid

About The Position

The airport division has a distinct operating environment. High-turnover, high-stakes, multi-province, and fast-moving. You will build the airport talent pipeline from scratch, own employee relations across all nine locations, enforce compliance across Ontario, Nova Scotia, Manitoba, Alberta, and the National Capital Region, and be the face of People & Culture in the airport division. You will travel to locations, build relationships with store managers and DTLs, and know every airport team well enough to spot a flight risk before they resign. You will report to the Director, HR and work in close partnership with the Airport District Manager and Airport Operations Manager.

Requirements

• 4- 5 years of HR, recruitment, or people operations experience — high-volume or multi-location retail environment strongly preferred
• Demonstrated experience in employee relations — you have issued discipline documentation, supported investigations, and navigated terminations
• Working knowledge of Ontario Employment Standards Act — familiarity with at least two additional provincial jurisdictions is a strong asset (Nova Scotia, Manitoba, Alberta, BC, or federal)
• Full-cycle recruitment experience — you have sourced, screened, and closed frontline roles independently, not just supported someone else's process
• Comfort with multi-location management — you can hold nine locations in your head simultaneously without dropping anything
• Clear, direct communicator — you are comfortable delivering difficult feedback and handling sensitive employee matters professionally
• Genuine openness to regular travel across Canada — this is a core requirement, not an occasional ask
• Proficiency with Dayforce or equivalent ATS/HRIS platform
• Ability to commute to Yonge and Sheppard, Toronto — 5 days on-site when not travelling

Nice To Haves

• Experience in an airport, transportation hub, or 24-hour retail environment — you understand the operational pace and candidate profile
• Bilingual or multilingual — Mandarin, Punjabi, Tagalog, French, or Arabic are particularly relevant to our airport store communities
• CHRP designation completed or in progress
• Experience with federal jurisdiction employment law (Canada Labour Code) — relevant for National Capital Region location
• Knowledge of security clearance processes for airport environments
• Experience using AI tools in HR or TA workflows — sourcing automation, communication templates, data analysis

Responsibilities

• Source, screen, and interview candidates for all nine airport locations — managing postings across internal and external channels
• Build proactive candidate pipelines by language, schedule, and cultural fit — do not wait for a vacancy to start sourcing
• Target high-volume retail environments for sourcing: big box mobile, food service, footwear, door-to-door, and tech sales backgrounds
• Coordinate onboarding logistics with the Mobile Trainer — ensure day-one readiness across all locations including security clearance tracking
• Track headcount, open roles, and TA metrics across all nine locations — report to District Manager and Director HR weekly
• Attend airport job fairs and campus events relevant to airport hiring profile
• Manage the QR code pipeline — track and action the volume of daily applicants generated through in-airport branding
• Own and enforce HR policies across all nine airport locations — escalate violations, issue formal documentation, and ensure compliance at the district level
• Provide multi-province employment standards guidance — Ontario, Nova Scotia, Manitoba, Alberta, British Columbia, and the National Capital Region (federal jurisdiction)
• Manage progressive discipline documentation — verbal warnings, written warnings, PIPs, and terminations in compliance with applicable provincial legislation
• Support investigations and employee complaints — conduct fair, thorough, and timely investigations with appropriate documentation
• Partner with the Director HR on complex ER matters and legal risk escalation
• Maintain up-to-date knowledge of provincial ESA, human rights, and occupational health and safety requirements relevant to airport retail operations
• Ensure all airport locations are posting-compliant — mandatory workplace postings current and visible
• Conduct regular employee check-ins and ESAT (Employee Satisfaction) surveys across all airport locations — identify flight risks early and flag to district management
• Partner with store managers and DTLs on performance conversations — coach managers on how to have effective development discussions
• Own the 30-60-90 day new hire check-in process for all airport hires — catch early attrition signals before they become departures
• Track sales performance data for every airport hire — connect hiring quality to retention and performance outcomes
• Be present at airport locations regularly — travel is a core part of this role, not an exception
• Act as a brand ambassador for Wireless DNA in the airport division — how you present and carry yourself sets the standard for the team

Benefits

• Salary $65,000 – $70,000 based on experience
• Comprehensive benefits through Canada Life after 3-month probationary period — extended health, dental, life insurance, and long-term disability
• 50% discount on personal Rogers or Fido wireless plan
• Corporate GoodLife Fitness membership
• 3 weeks vacation plus 2 personal days and 4 sick days
• All business travel fully covered — flights, accommodation, ground transportation, and meals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed