Human Resources Specialist

OneMCI•Wichita, KS

21d•Onsite

About The Position

MCI is seeking an experienced Human Resources Specialist to support internal HR functions, with a special focus on recruitment. The role works with Talent Acquisition and operations to coordinate recruiting and hiring while providing general HR support. The specialist partners with team leaders on HR strategies involving employee training, organizational effectiveness, workforce planning, and engagement, and manages programs spanning a broad range of HR processes. Success requires understanding business priorities, translating them into valuable work, identifying problems, and driving solutions. The position is full-time, local, and on-site at an MCI location. Candidates must complete an application on the company careers page, including screening questions and a brief pre-employment test.

Requirements

At least 2 years of experience as an HR Specialist or in recruiting positions.
Some undergraduate-level education in Human Resources.
Exceptional interpersonal and communication skills.
Working knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
Understanding of training tools and techniques.
Effective conflict-resolution skills.
Time-management, planning, organizational, and multitasking skills.
Excellent oral and written presentation skills.
Ability to work in a professional, fast-paced environment.
Planning, management, and coordination skills, including the ability to work with a variety of learning styles.
Ability to give and accept critical feedback.
Ability to prioritize and organize work efficiently to meet deadlines.
Good business judgment and acumen, with confidence and flexibility.
Enthusiastic disposition and ability to teach and motivate a wide range of personalities and learning styles.
Must be authorized to work in the country where the job is based.
Must be willing to submit to a Level II background and/or security investigation with fingerprinting, and to drug screening where applicable.
Must complete the company careers-page application, including screening questions and a brief pre-employment test.

Nice To Haves

Military, local, state, or federal government experience.
Experience working in a contact center environment.
Graduation from an accredited two-year or four-year college or university.
SHRM-SCP or similar certification.
Experience in call center operations or client services.

Responsibilities

Provide general HR support in partnership with operations.
Ensure timely and accurate entries in HRIS databases.
Coordinate recruitment activities.
Prepare and submit job requisition requests.
Communicate with staff and provide guidance regarding policies and practices, including payroll, compliance issues, and employment inquiries.
Understand business goals and recommend effective HR strategies.
Monitor employee engagement through a hands-on approach, which may include remote interactions.
Adapt to a complex, rapidly changing work environment and respond to macroeconomic conditions and fiscal policies.
Support innovative HR solutions and process improvement.
Drive effective employee relations, retention, and reward programs.
Partner with team leaders to implement HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement.
Own programs spanning a broad range of HR processes.
Address knowledge, expertise, and performance gaps with constructive feedback.
Manage multiple priorities and meet deadlines.