Human Resources Specialist

MCI Careers•Wichita, KS

22d•$36,000 - $40,000•Onsite

About The Position

MCI is hiring an experienced Human Resources Specialist to support internal HR functions, with a particular focus on recruitment. The role works with the Talent Acquisition team and operations to coordinate recruiting and hiring while providing general HR support. It partners with team leaders to implement HR strategies involving employee training, organizational effectiveness, workforce planning, and engagement, and manages programs across a broad range of HR processes. The specialist is expected to understand business priorities, identify problems, and develop practical solutions in a complex, rapidly changing environment. This is a full-time, local, on-site position requiring employees to report to an MCI location. The work takes place in a professional office environment and involves extended periods sitting or standing while using a computer and telephone headset. Applicants must complete the company’s full application, screening questions, and a brief pre-employment test. Employment is subject to work authorization requirements and may require a Level II background or security investigation with fingerprinting and drug screening, depending on location and program.

Requirements

At least 2 years of experience as an HR Specialist or in recruiting positions.
Some undergraduate-level education in Human Resources.
Exceptional interpersonal and communication skills.
Working knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
Understanding of training tools and techniques.
Effective conflict-resolution skills.
Time-management, planning, organizational, and multitasking skills.
Excellent oral and written presentation skills.
Ability to work in a professional, fast-paced environment.
Planning, management, and coordination skills, including the ability to work with a variety of learning styles.
Ability to provide and accept critical feedback.
Ability to prioritize and organize work efficiently to meet deadlines.
Good business judgment and acumen, with confidence and flexibility.
Enthusiastic disposition and ability to teach and motivate people with a range of personalities and learning styles.
Must be authorized to work in the country where the job is based.
Must be willing to undergo a Level II background or security investigation with fingerprinting when applicable; job offers are contingent on results.
Must be willing to submit to drug screening where applicable; job offers are contingent on results.

Nice To Haves

Military or local, state, or federal government experience.
Experience working in a contact center environment.
Graduation from an accredited two-year or four-year college or university.
SHRM-SCP or similar certification.
Experience in call center operations or client services.

Responsibilities

Provide general HR support in partnership with operations.
Ensure timely and accurate entries in HRIS databases.
Coordinate recruitment activities.
Prepare and submit job requisition requests.
Communicate with staff and provide guidance on policies and practices, including payroll, compliance, and employment inquiries.
Understand business goals and recommend effective HR strategies.
Monitor employee engagement, including through hands-on and remote interactions.
Adapt to a complex and rapidly changing work environment, including changes in the macroeconomic environment and fiscal policies.
Identify innovative HR solutions and opportunities for process improvement.
Drive employee relations, retention, and reward programs.
Manage a high-volume workload and multiple priorities.
Address knowledge, expertise, and performance gaps with constructive feedback.