Human Resources Specialist

TBA Credit Union•Traverse City, MI

4d•$24 - $33•Hybrid

About The Position

The Human Resources Specialist supports TBA Credit Union’s mission to serve the community and build trusted relationships by providing day-to-day HR services and supporting a consistent, supportive, and compliant employee experience. The position works with leaders and team members across recruiting, onboarding, benefits, accommodations, leave, employee support, and engagement, partnering with the HR Director as appropriate. The role also supports credit union service expectations and team member engagement, maintains confidentiality and accurate HR records, and helps ensure compliance with applicable employment laws, policies, security expectations, and regulatory standards. Responsibilities include coordinating recruiting and hiring documentation, onboarding new team members, administering benefits and insurance processes, responding to HR questions, supporting HR reporting and compliance activities, and maintaining procedures and related materials. The position also supports engagement and recognition activities, plans and executes TBACU social events, leads the Culture Club team member committee, and travels between branches and within the community as needed. A high school diploma or equivalent and at least two years of HR or related experience are required. The position is hybrid when department needs allow.

Requirements

High school graduate or equivalent.
At least two years of experience in human resources or a related field.
Experience coordinating recruiting, benefits administration, HR documentation, or team member support.
Proficiency with Microsoft Office/Microsoft 365 and ability to learn and use HR systems, digital tools, and related software.
Demonstrate trust, diplomacy, confidentiality, and discretion when working with team members, leaders, members, and business partners.
Communicate clearly and professionally through active listening, verbal and written communication, and training facilitation.
Build positive, cooperative working relationships and represent the HR department and credit union professionally and with a service focus.
Manage time, priorities, and workload effectively; meet deadlines; adapt to changing needs; and maintain accuracy and follow-through.
Work independently, use sound judgment, make thoughtful decisions, and maintain attention to detail.
Demonstrate curiosity, initiative, and willingness to learn new technology, digital tools, systems, and applications.
Recommend improvements and support changes that strengthen the credit union as an employer, operational consistency, and the team member experience.
Ability to be bonded.
Ability to clear credit and criminal history checks.
Comply with the U.S. Patriot Act, the credit union’s Bank Secrecy and OFAC Policies and Procedures, the Gramm-Leach-Bliley Act, and the credit union’s Information Security program.
Ability to lift up to 25 pounds.
Ability to sit or stand for 2–4 hours at a time.

Nice To Haves

Bachelor’s degree in business, human resources, or a related field.
Professional certification such as PHR, SHRM-CP, or a related HR certification.
Experience using an HRIS, applicant tracking system, payroll system, or similar technology.

Responsibilities

Promote and exemplify the credit union’s mission, values, service expectations, and commitment to team member engagement.
Coordinate recruiting activities, including job postings, applicant communication and screening, interview scheduling, pre-employment screenings, offer letters, and hiring documentation.
Maintain communication with applicants and coordinate hiring timelines and interviews with leaders.
Coordinate pre-employment requirements, including background checks, credit checks, references, and other required screenings.
Maintain accurate, complete, and organized applicant tracking and recruiting records.
Perform onboarding activities, including new hire communication and paperwork, system updates, credit union education and introduction training, and first-day preparation.
Administer benefits and insurance processes, including open enrollment, eligibility updates, enrollments, changes, terminations, vendor communication, documentation, and reporting.
Coordinate open enrollment materials, communications, deadlines, and enrollment submissions; verify eligibility and effective dates.
Respond to team member questions about benefits, leave, accommodations, policies, and HR programs, referring complex matters to vendors or the HR Director as appropriate.
Maintain accurate HR records, files, and supporting documentation in HR systems, including status changes and record retention.
Reconcile insurance invoices against enrollment records and prepare benefits reports.
Support the HR Director and department with administrative duties, routine processes, special projects, reporting, communications, audits, compliance tracking, surveys, metrics, and initiatives.
Participate in employee relations, coaching, performance, or discipline processes as needed and under the direction of the HR Director.
Develop, review, and update written HR procedures, forms, templates, and communication materials.
Assist with team member engagement activities, recognition efforts, internal communications, training, and credit union events.
Plan and execute TBACU social events and lead the Culture Club team member committee.
Communicate professionally and confidentially with team members, leaders, applicants, vendors, and external partners.
Exercise discretion, sound judgment, accuracy, and confidentiality when handling sensitive information.
Travel between branches and within the community as needed to support HR activities, recruiting, team member support, and events.
Maintain compliance with applicable employment laws, credit union policies, security expectations, confidentiality requirements, and regulatory standards, including applicable Patriot Act, Bank Secrecy, OFAC, and Gramm-Leach-Bliley Act requirements.
Maintain comprehensive knowledge of credit union products and services and meet established position expectations.