Human Resources Specialist Senior

City of Charlotte

2d•$30 - $43•Onsite

About The Position

The Senior Human Resources Specialist serves in a cross-functional role in the Charlotte Fire Department’s Human Resources Division, supporting and taking ownership of payroll, benefits, FMLA/PPL, and retirement processes. The position helps the City and Fire Department attract, hire, and retain employees, with a primary focus on payroll processing and support for annual promotional processes. The specialist works with the CFD HR Manager and HR staff on strategies and analysis supporting recruitment, promotions, and departmental performance goals. Success requires strong customer service, initiative, attention to detail, and time management in a fast-paced environment. The role supports employee benefits and insurance, leave and retirement processes, employee changes, recruitment, onboarding, and related HR administration. Work is performed in an office setting, with frequent computer, file, and telephone use and interaction with employees, community members, and others. Final candidates must pass a pre-employment drug screening and physical examination; candidates may also be asked to complete skills tests or other assessments. The City conducts background checks on final candidates.

Requirements

High school graduate or equivalent and seven years of related work experience, or a two-year college degree and five years of related work experience.
Ability to analyze administrative problems and make sound recommendations for resolution.
Ability to plan, direct, and work as a team with colleagues.
Ability to establish effective working relationships with employees, staff, and the public.
Ability to carry out assignments using initiative and general instructions.
Effective oral and written communication skills.
Ability to maintain accurate records.
Ability to work under pressure while handling substantial data entry.
Strong attention to detail and excellent time-management skills.
Knowledge of general hiring practices and procedures.
Knowledge of human resources, training, and recruiting best practices, policies, and procedures.
Mobility to work in an office and use standard office equipment; stamina to sit for extended periods; ability to lift and carry up to 20 pounds; and vision, hearing, and speech adequate for job tasks.
Ability to sustain concentration and perform problem-solving and decision-making in stressful environments.
Ability to proofread, enter data, and tabulate information using concentrated and attentive sensory focus, and to work amid frequent interruptions.

Nice To Haves

Bachelor’s degree.
Five years of experience in Human Resources, Recruiting, or Business/Public Administration.

Responsibilities

Perform weekly payroll duties.
Assist with explaining City insurance and benefits, including coverage eligibility and enrollment; receive, review, and process enrollment and change forms for CFD retirees.
Assist in coordinating the CFD Voluntary Pledge Fund, including orientation, enrollment, payments, and correspondence with the Board and fund members.
Prepare financial reports and statements and frequently monitor bank accounts.
Assist with audits of the Voluntary Pledge Fund as needed.
Liaise with family members and appropriate jurisdictions regarding employee benefit sources.
Assist with insurance payments for active and retired deceased CFD members through the NC State Firefighters’ Association, Charlotte Fire Department Relief/Benefit Fund, CFD Voluntary Pledge, and City of Charlotte Life Insurance.
Process employee resignations, terminations, transfers, demotions, leaves of absence, sick leave, and beneficiary changes.
Meet with CFD employees to process benefits coverage changes.
Assist with processing retirements for CFD employees.
Produce employee time reports, such as sick and vacation reports, when requested by supervisors.
Assist CFD employees with Workday issues and FMLA matters.
Assist with new-hire orientation, annual benefit enrollment, and qualifying life events.
Assist with transfers and ensure pay is adequate for specialty stations.
Perform tasks related to new hires, transfers, light-duty assignments, and temporary assignments.
Share knowledge of employee benefits and company policies with candidates.
Assist with the full-cycle recruitment process as needed.
Assist with annual promotional processes and onboarding new recruits.
Assist with records requests, employment verifications, performance reviews, orientation, and onboarding new hires.
Perform related duties and responsibilities as assigned.