HR Rep

Sentara Hospitals•Norfolk, VA

2d•Onsite

About The Position

The Human Resources Representative serves as a front-line support resource for colleagues, providing accurate and comprehensive responses to telephone and written inquiries about general HR issues, policies, procedures, and processes. The role processes employee-related transactions using research, employee-specific information, and established guidelines; assists with onboarding and offboarding; and supports HR cyclical processes and compliance considerations. The representative collaborates with the HR team to process transactions accurately and efficiently, provides prompt and professional service while managing expectations, escalates complex issues when appropriate, and maintains documentation and records for HR-related cases.

Requirements

At least 1 year of administrative or customer service experience is listed as required.
At least 1 year of human resources experience is listed in the experience section as required.
Pre- and/or onboarding experience.
Strong experience with Workday.
Excellent customer service and communication skills.
Understanding of confidentiality, communication, customer service, and compliance.
Conflict resolution skills, including knowing when to escalate complex issues.
Documentation and HR records updating skills.
High school diploma or equivalent.

Nice To Haves

Human resources experience is identified as preferred in the posting.

Responsibilities

Respond to telephone and written inquiries about general HR issues, policies, procedures, and processes.
Process employee-related transactions accurately based on research, employee-specific information, and process guidelines.
Assist with onboarding and offboarding processes.
Support HR cyclical processes and compliance considerations.
Collaborate with the HR team to ensure accurate and efficient processing of employee transactions.
Provide prompt, professional service and manage expectations to support consumer satisfaction.
Escalate complex issues when appropriate.
Maintain documentation and records for HR-related cases.
Update HR records.

Benefits

Medical, dental, and vision insurance.
Life and disability insurance, including long-term and short-term disability.
401(k)/403(b) with employer match.
Paid time off, including vacation, sick time, and holidays.
Paid parental and military leave.
Adoption, fertility, and surrogacy reimbursement up to $10,000.
Family caregiver leave and emergency backup care.
Critical illness coverage.
Educational assistance, including tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
Student loan repayment or student debt pay down up to $10,000.
Pet insurance.
Legal resources plan.
Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria.
Voluntary benefits.