HR Rep

Sentara Health • Norfolk, VA

3d • $23 - $35

About The Position

The Human Resources Representative provides front-line support to colleagues by responding to telephone and written inquiries about general HR issues, policies, procedures, and processes. The role processes employee-related transactions accurately using research, employee-specific information, and process guidelines. It also assists with onboarding and offboarding, supports cyclical HR processes and compliance considerations, and collaborates with the HR team to process transactions efficiently. The representative provides professional, prompt service, manages expectations to support customer satisfaction, escalates complex issues when appropriate, and maintains documentation and records for HR cases.

Requirements

• High school diploma or equivalent.
• At least 1 year of administrative or customer service experience is listed as required.
• At least 1 year of human resources experience is listed as required.
• Pre- and/or onboarding experience.
• Strong experience with Workday.
• Excellent customer service and communication skills.
• Understanding of confidentiality, communication, and customer service.
• Understanding of compliance.
• Conflict resolution skills and ability to escalate complex issues when needed.
• Experience documenting and updating HR records.

Nice To Haves

• Human Resources experience is identified as preferred.

Responsibilities

• Respond to telephone and written inquiries about general HR issues, policies, procedures, and processes.
• Process employee-related transactions accurately using research, employee-specific information, and process guidelines.
• Assist with onboarding and offboarding processes.
• Support cyclical HR processes and compliance considerations.
• Collaborate with the HR team to ensure accurate and efficient processing of employee transactions.
• Provide professional, efficient, and prompt assistance while managing expectations and supporting customer satisfaction.
• Escalate complex issues when appropriate.
• Maintain appropriate documentation and records for HR-related cases.
• Update HR records.

Benefits

• Medical, dental, and vision plans.
• Adoption, fertility, and surrogacy reimbursement up to $10,000.
• Paid time off and sick leave.
• Paid parental and family caregiver leave.
• Emergency backup care.
• Long-term and short-term disability and critical illness plans.
• Life insurance.
• 401(k)/403(b) with employer match.
• Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
• Student debt pay down up to $10,000.
• Pet insurance.
• Legal resources plan.
• Potential annual discretionary bonus, subject to system and employee eligibility criteria.
• Paid holidays.
• Educational assistance or student loan repayment.
• Voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED