TRC - Human Resources Personnel Coordinator

Dayforce•Jamestown, NY

About The Position

The Human Resources/Personnel Coordinator provides Human Resources oversight for The Resource Center and Allied Industries, in conjunction with or under the direction of the Assistant Director/HR or Director of Human Resources. The role supports the development and administration of agency Human Resources policies and procedures, compliance with federal, state, and local regulations, and recruitment efforts. It oversees HR help desk operations, internal audits, personnel records, off-boarding, HR systems, reporting, and agency feedback programs. The position also advises managers and executive staff on policy, contracts, and employee relations matters, and may represent the department at meetings and committees. The role is responsible to the Human Resource Director.

Requirements

Bachelor’s degree in Human Resources or a related business field and two years of professional Human Resources experience, or an associate degree and four years of professional experience in Human Resources or a related business field.
Excellent interpersonal, written, oral, and presentation skills, including the ability to communicate effectively with peers, subordinates, executive management, and external customers and vendors.
Ability to develop and maintain positive relationships across multiple channels and resolve conflicts constructively.
Strong organizational and time-management skills; ability to manage ambiguity, evolving needs, and competing priorities.
Action- and detail-oriented, with the ability to work well under pressure.
Comprehensive knowledge of modern Human Resources practices and procedures, including federal, state, and local laws.
Thorough understanding of compensation and classification system design, processes, and procedures.
Detailed understanding of benefits design and administration.
Working knowledge of computerized Human Resources information systems and/or personal computer software.
Ability and willingness to oversee and direct the work of others.
Ability to follow through on detailed problems and resolve them through mutually acceptable solutions.
Ability to interact effectively with staff and management at all levels, within and outside the organization.
Strong computational and analytical skills, including the ability to collect, interpret, and synthesize data.
Reliability, adaptability, and flexibility, including willingness and ability to travel and work non-traditional hours as needed.
Initiative and sound judgment, and ability to maintain confidentiality, including HIPAA-related confidentiality.
Physical condition commensurate with the demands of the job.

Responsibilities

Oversee the Human Resources/Finance Help Desk function and develop its customer responsiveness and satisfaction.
Guide managers, department heads, and executive staff on agency policies and procedures, contract support, and progressive disciplinary actions; maintain and update the Supervisory Procedural Manual.
Investigate or assist with investigations of sexual harassment, discrimination, and hostile work environment allegations; analyze facts, reach conclusions, and advise affected parties on resolution.
Review, develop, and recommend Human Resources policies and procedures.
Prepare federal and state reports, including the Affirmative Action Plan, EEOC, 14c, and Vets-100 reports, as well as other reports as requested.
Prepare, review, and audit periodic reports and verify their integrity before distribution.
Oversee Human Resources internal audit procedures and ensure monthly sample testing and review.
Represent the department at meetings and committee functions as needed or assigned.
Identify, implement, administer, and maintain automated Human Resources systems.
Ensure Human Resources systems are regularly updated and review transactions for accuracy and compliance with policies and procedures.
Ensure staff and supervisors are adequately trained to use automated Human Resources systems.
Serve as the employment contract expert and assist with development of costing analytics.
Ensure personnel files are accurate, secure, and maintained in accordance with the record retention schedule.
Oversee agency-wide off-boarding procedures to ensure protocol compliance, including support for the Unemployment Insurance success rate.
Support and track Outcomes and Performance Targets for assigned areas.
Coordinate the agency 360-degree feedback program to provide senior leadership with timely feedback and development opportunities.
Oversee departmental supplies within budgetary parameters.