TRC - Human Resources Personnel Coordinator

The Resource Center•Jamestown, NY

About The Position

The Human Resources/Personnel Coordinator provides Human Resources oversight within The Resource Center (TRC) and Allied Industries, in conjunction with or under the direction of the Assistant Director/HR or Director of Human Resources. The role supports development of Agency Human Resources policies and procedures, compliance with federal, state, and local regulations, and recruitment efforts. The coordinator oversees HR operations and systems, advises managers and executive staff, investigates workplace complaints, prepares regulatory reports, supports audits and contract-related analysis, and maintains personnel records and off-boarding procedures. The position also coordinates the Agency’s 360-degree feedback program, tracks assigned outcomes and performance targets, and manages departmental supplies within budgetary parameters.

Requirements

Bachelor’s degree in Human Resources or a related business field and two years of professional Human Resources experience, or an associate degree and four years of professional experience in Human Resources or a related business field.
Excellent interpersonal, written, oral, and presentation skills, including the ability to communicate effectively with peers, subordinates, executive management, and external customers and vendors.
Ability to develop and maintain positive relationships across multiple channels and resolve conflicts in a mutually beneficial manner.
Strong organizational and time-management skills and the ability to handle ambiguity, evolving needs, competing priorities, and a diverse workforce.
Action-oriented and detail-oriented, with the ability to work well under pressure.
Comprehensive knowledge of modern Human Resources practices and procedures, including federal, state, and local laws.
Thorough understanding of compensation and classification system design, processes, and procedures.
Detailed understanding of benefit design and administration.
Working knowledge of computerized Human Resources information systems and/or personal computer software.
Ability and willingness to oversee and direct the work of others.
Ability to follow through on detailed problems and resolve them in mutually acceptable ways.
Ability to interact effectively with staff and management at all levels, both inside and outside the organization.
Strong computational and analytical skills, including the ability to collect, interpret, and synthesize data.
Reliability, adaptability, and flexibility, including willingness and ability to travel and work non-traditional hours as needed.
Initiative and sound judgment, and ability to maintain confidentiality, including HIPAA-related confidentiality.
Physical condition commensurate with the demands of the job.

Responsibilities

Oversee the Human Resources/Finance Help Desk function and develop its customer responsiveness and satisfaction.
Advise managers, department heads, and executive staff on Agency policies and procedures, contract support, and progressive discipline; maintain and update the Supervisory Procedural Manual.
Investigate or assist with investigations of sexual harassment, discrimination, and hostile work environment allegations; analyze facts, reach conclusions, and advise affected parties on resolution.
Review, develop, and recommend policies and procedures relating to Human Resources.
Prepare federal and state reports, including the Affirmative Action Plan, EEOC, 14c, and Vets-100 reports, as well as other requested reports.
Prepare, review, and audit periodic reports and verify their integrity before distribution.
Oversee Human Resources internal audit procedures, including monthly sample testing and review.
Represent the department at meetings and committee functions as needed or assigned.
Identify, implement, administer, and maintain automated Human Resources systems; ensure systems are updated, transactions are accurate and compliant, and staff and supervisors are trained in system use.
Serve as the employment contract expert and assist with developing costing analytics.
Ensure the accuracy, integrity, and security of personnel files in accordance with the record retention schedule.
Oversee Agency-wide off-boarding procedures and ensure compliance with protocols, particularly those supporting the Unemployment Insurance success rate.
Support and track outcomes and performance targets for assigned areas of responsibility.
Coordinate the Agency 360-degree feedback program to provide senior leadership with timely, meaningful feedback and development opportunities.
Oversee departmental supplies within budgetary parameters.