Human Resources & Payroll Coordinator

Townsquare Interactive•Charlotte, NC

8d•Onsite

About The Position

The Human Resources & Payroll Coordinator at Townsquare Interactive supports employees and managers throughout the employee lifecycle and handles key HR operations, including semi-monthly payroll and new-hire onboarding. The role works closely with the HR team and leaders across the organization, maintains accurate employee records, responds to HR and payroll questions, and contributes to a range of employee-support activities and department initiatives. This is an in-office position at the company’s Uptown Charlotte office, five days per week. The position offers hands-on experience across payroll, onboarding, HR operations, employee support, and other areas of Human Resources, with training and opportunities for career growth. Applicants must be eligible to work in the U.S. Townsquare Media states that it is a drug-free workplace and an equal employment opportunity employer.

Requirements

Bachelor’s degree (required).
Experience with Microsoft Office Suite and Outlook.
Strong attention to detail and accuracy, particularly when handling payroll and employee information.
Strong organization and time-management skills, including the ability to manage multiple responsibilities and deadlines.
Strong written and verbal communication skills.
Customer-service mindset and ability to work effectively with employees and leaders at all levels.
Ability to handle confidential employee and payroll information with discretion.
Proactive approach and willingness to take initiative.
Ability to work independently and collaborate effectively as part of a team.
Comfort working in a fast-paced environment and adapting as needs change.
Ability to work five days per week in the Uptown Charlotte office.

Nice To Haves

Previous experience in Human Resources, payroll, HR operations, or employee administration is preferred.

Responsibilities

Manage and process semi-monthly payroll accurately and on time.
Review and process payroll-related changes, including new hires, terminations, pay changes, deductions, and other employee updates.
Research and resolve payroll discrepancies and respond to employee payroll questions.
Own new-hire onboarding, including preparing offer letters, processing hires and onboarding tasks in the HRIS, completing required documentation, and coordinating pre-employment and onboarding activities.
Maintain accurate personnel records in compliance with applicable legal requirements.
Monitor the HR inbox and respond to employee and manager questions, escalating matters to HR leadership as needed.
Process employee pay and job changes and assist with employee terminations.
Assist with Leaves of Absence and ADA accommodations.
Assist with Exit and Stay Interviews as needed.
Assist with coordinating and facilitating monthly employee HR training sessions.
Run and maintain HR and payroll reports on a weekly, monthly, and as-needed basis.
Support HR leadership with research, special projects, and department initiatives.
Provide timely customer support to employees and managers who contact the HR department.
Perform other duties as assigned.