Human Resources & Payroll Coordinator

Townsquare Interactive•Charlotte, NC

9d•Onsite

About The Position

The Human Resources & Payroll Coordinator supports employees and managers throughout the employee lifecycle and handles key HR processes, including semi-monthly payroll and new hire onboarding. The role works closely with the HR team and organizational leaders and provides hands-on experience across payroll, onboarding, HR operations, and employee support. This is an in-office position based five days per week at Townsquare Interactive’s Uptown Charlotte office.

Requirements

Bachelor’s degree required.
Experience with Microsoft Office Suite and Outlook.
Strong attention to detail and a high degree of accuracy, particularly when working with payroll and employee information.
Excellent organization and time-management skills, with the ability to manage multiple responsibilities and deadlines.
Strong written and verbal communication skills.
Customer-service mindset and ability to work effectively with employees and leaders at all levels.
Ability to handle confidential employee and payroll information with discretion.
Proactive approach and willingness to take initiative.
Ability to work independently while collaborating effectively as part of a team.
Comfort working in a fast-paced environment and adapting as needs change.
Ability to work five days per week in the Uptown Charlotte office.

Nice To Haves

Previous experience in human resources, payroll, HR operations, or employee administration.

Responsibilities

Manage and process semi-monthly payroll, ensuring accuracy and timely completion.
Review and process payroll-related changes, including new hires, terminations, pay changes, deductions, and other employee updates.
Research and resolve payroll discrepancies and respond to employee payroll questions.
Own new hire onboarding, including preparing offer letters, processing new hires and onboarding tasks in the HRIS, completing required documentation, and coordinating pre-employment and onboarding activities.
Maintain accurate personnel records in compliance with applicable legal requirements.
Monitor the HR inbox and respond to employee and manager questions, escalating matters to HR leadership as needed.
Process employee pay and job changes and assist with employee terminations.
Assist with leaves of absence and ADA accommodations.
Assist with exit and stay interviews as needed.
Assist with coordinating and facilitating monthly employee HR training sessions.
Run and maintain HR and payroll reports on a weekly, monthly, and as-needed basis.
Support HR leadership with research, special projects, and department initiatives.
Provide timely customer support to employees and managers who contact the HR department.
Perform other duties as assigned.