About The Position

The Manager SSC Human Resources partners with functional management on business decisions related to associates and supports human resources activity for the client group, including talent management, organization effectiveness, associate relations, compensation, performance management, benefits, learning, and staffing. The role also supports and executes company-wide Human Resources initiatives for the designated client group. The position investigates associate relations issues, supports managers in resolving them, analyzes turnover and develops retention strategies, and helps ensure compliance with company policies, procedures, and employment law. It partners with management on exempt and non-exempt recruiting, associate development, training, compensation, and performance management. The role also contributes to HR reviews, represents HR in company-wide initiatives, conducts orientations and training, and provides leadership coaching and guidance.

Requirements

  • At least 18 years of age.
  • Legally permitted to work in the United States.
  • 3–5 years of Human Resources generalist or related experience.
  • At least 2 years of management experience.
  • Knowledge of HR specialties, including employment law, employee relations, management and organizational development, staffing, training, and compensation.
  • Strong coaching, counseling, negotiating, and conflict-management skills.
  • Excellent verbal and written communication skills.
  • Sound knowledge of federal, state, and local employment law.
  • Excellent problem-solving skills.
  • Education typically acquired through completion of a bachelor's degree program or equivalent degree in a job-related field of study.

Nice To Haves

  • Five years of Human Resources experience is strongly preferred.

Responsibilities

  • Identify culture or values breaches affecting the workplace; investigate associate relations issues and partner with managers on resolutions.
  • Analyze turnover trends and develop retention strategies.
  • Ensure adherence to company policies, procedures, and employment law.
  • Partner with management to recruit for exempt and non-exempt positions; source candidates, screen resumes, coordinate interviews, and ensure recruiting-process compliance.
  • Plan and participate in job fairs and attend college career fairs to support hiring.
  • Provide counsel and leadership coaching, and partner with managers on performance management and associate development plans.
  • Ensure managers create associate development plans and consistently follow up on them.
  • Follow up on associate training participation; conduct new associate orientation and training as an EC2 master trainer.
  • Conduct management development training in HR-related areas, such as interviewing and coaching, as needed.
  • Partner with management to identify backup and emerging talent, create and follow up on development plans, and take action to increase candidate-pool diversity.
  • Work with THD HR teams to leverage support and expertise and contribute to the development of HR Review.
  • Represent HR in company-wide initiatives and drive and execute company HR initiatives.
  • Drive compensation and performance management for the client group, including creating and updating role descriptions.
  • Help others and provide on-the-job training or guidance.
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