Human Resources Manager – Consumer Banking

Bank of America•Charlotte, NC

8d•Onsite

About The Position

The Human Resources Manager is part of the Consumer Banking HR team at Bank of America, serving both as a strategic HR partner to senior leaders and as a business enablement leader for the Consumer HR team. The role develops HR strategies and tactical plans for complex business units, supporting organizational effectiveness and strategic objectives. The manager partners with leaders on organization design, talent management, leadership and team effectiveness, and other business and people priorities. The role also leads HR initiatives across Consumer Banking, owns core HR processes for the broader HR team, and uses data, insights, technology, and AI to identify opportunities, improve processes, and drive action. It supports a broad range of HR functions, including talent acquisition, compensation, employee relations, regulatory compliance, performance management, employee engagement, and development. Bank of America describes its culture as inclusive and caring, with a commitment to Responsible Growth, teammate wellness, and career development. The company states that it is committed to an in-office culture supporting collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs.

Requirements

At least 5 years of HR experience.
Demonstrated experience strategically advising and coaching senior leaders and managers on organization design, talent management, succession planning, and leader and team effectiveness.
Ability to influence leaders, navigate differing perspectives, and drive decisions and action on complex people and organizational issues.
Experience leading complex initiatives and processes from strategy and design through execution, measurement, and continuous improvement.
Strong analytical and problem-solving skills, including experience using data to identify trends, diagnose issues, develop recommendations, and drive action.
Ability to identify opportunities to simplify, standardize, and improve processes while balancing business needs, employee experience, risk, and effective execution.
Strong business acumen and ability to connect business priorities with talent, organizational, and operational strategies.
Ability to work across teams and functions to drive alignment, accountability, and consistent execution.
Ability to operate independently and manage a high volume of competing priorities in a fast-paced, complex, and changing environment.
Strong executive communication skills, including developing clear, concise messaging and polished presentations that synthesize complex information, highlight insights and recommendations, and support senior-level discussions and decisions.

Nice To Haves

HR generalist or specialist experience in a large, complex organization.
Experience leading and improving processes across multiple teams or business areas, with a focus on consistency, efficiency, and effective execution.
Experience using technology and AI to improve processes, insights, and productivity.
Strong business acumen and a risk management mindset, with the ability to balance efficiency, employee experience, business needs, and risk.

Responsibilities

Serve as a strategic HR partner and trusted advisor to senior leaders, providing coaching on organization design, talent management, succession planning, and leader and team effectiveness.
Coach leaders and managers to strengthen leadership capability, organizational effectiveness, and their ability to address complex talent and people challenges.
Use data and insights to identify trends and opportunities, diagnose issues, develop recommendations, and drive action.
Lead HR initiatives across Consumer Banking by establishing plans, coordinating stakeholders, and driving execution and outcomes.
Own core HR processes for the Consumer HR team, including developing approaches, coordinating execution, monitoring progress, analyzing outcomes, and identifying improvements.
Identify opportunities to simplify, standardize, and scale HR processes and practices to improve effectiveness and the experience of HR partners, leaders, and managers.
Lead workforce and talent activities, including workforce planning, organization design, performance management, talent and succession planning, promotions, compensation, and employee engagement.
Partner with Talent Acquisition, Compensation, Employee Relations, Talent and Learning, and other stakeholders to develop and deliver integrated solutions.
Use technology, data, and AI to improve HR processes, insights, and productivity and identify new ways to support the business and HR team.
Apply an enterprise mindset and focus on operational excellence, organizational health, risk management, opportunity and inclusion, and culture and conduct when delivering HR priorities.