Consumer Banking Performance Manager

Bank of America • Boston, MA

6d • $140,300 - $177,400 • Onsite

About The Position

At Bank of America, this role drives market performance through strategic planning, client experience enhancement, and workforce optimization. The position analyzes client and associate trends, provides actionable feedback to leaders, supports training initiatives, and uses talent analytics to improve productivity. It also gathers insights to refine messaging and offerings and implements competitive performance plans designed to exceed market objectives.

The position may include responsibilities for managing associates. Managers at this level are expected to foster an inclusive environment; promote operational excellence, data-based decisions, and continuous improvement; communicate enterprise decisions and priorities; maintain risk discipline and controls; coach and develop employees; manage expenses and budgets; build talent strength; and deliver business outcomes through prioritization, inspection, and delegation.

Requirements

• At least 5 years of program and project management experience.
• At least 5 years of experience in relatable and effective execution program design.
• Ability to proactively identify opportunities and develop programs to improve performance in a fast-moving, execution-oriented organization.
• Ability to collaborate effectively across multiple stakeholders.
• Consumer Banking business acumen and ability to apply expertise with credibility and impact.
• Ability to turn complex ideas into well-structured execution programs.
• Excellent relationship management skills to build and maintain credibility and influence with internal teammates and stakeholders.
• Ability to remain productive in evolving situations.
• Strong decision-making skills and a straightforward, proactive communication style.
• Ability to aggregate multiple information sources and communicate quickly, succinctly, and effectively.
• Proficiency with Microsoft Office, including Outlook, PowerPoint, Excel, and Word.
• High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

• Experience in Lending.
• Project or program management experience.
• Strong analytical skills.
• Influence and collaboration skills.
• Excellent communication skills, including creating impactful presentations.

Responsibilities

• Develop and implement competitive performance plans.
• Provide timely feedback on client experience and market strategy opportunities to drive continuous improvement.
• Analyze client and associate trends to identify opportunities to deepen relationships and enhance service delivery.
• Apply talent analytics to advance hiring, resource planning, performance management, and retention of top talent.
• Support training and gather feedback to improve brand representation, messaging effectiveness, and overall client experience.
• When applicable, model an inclusive environment for employees and clients.
• When applicable, demonstrate process knowledge, operational excellence, innovation, simplicity, data-based decision-making, and continuous improvement.
• When applicable, communicate enterprise decisions, purpose, and results, connecting them to team strategy and priorities.
• When applicable, ensure appropriate risk discipline, controls, and culture to identify, escalate, and debate issues.
• When applicable, provide inspection, coaching, and feedback to motivate and improve performance.
• When applicable, manage expenses and budgets in alignment with objectives.
• When applicable, assess talent and build bench strength across the organization.
• When applicable, prioritize, inspect, and delegate team work to deliver business outcomes.

Benefits

• Paid time off.
• Industry-leading benefits and employee resources and support.
• Eligibility to participate in the annual discretionary incentive plan, with awards based on individual performance and behavior, business-line or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED