Consumer Banking Performance Manager

Bank of America • Iselin, NJ

5d • $140,300 - $177,400 • Onsite

About The Position

The Consumer Banking Performance Manager drives market performance through strategic planning, client experience enhancement, and workforce optimization. The role analyzes client and associate trends, provides actionable feedback to leaders, and supports training initiatives to improve brand representation and deepen client relationships. It uses talent analytics to improve productivity, gathers insights to refine messaging and offerings, and implements competitive performance plans intended to exceed market objectives.

The position may also include responsibility for managing associates. Managers at this level model an inclusive environment; demonstrate process knowledge, operational excellence, and data-based decision-making; communicate enterprise decisions and connect them to team priorities; maintain risk discipline and controls; coach and provide feedback; manage expenses and budgets; assess talent and build bench strength; and prioritize and delegate work to deliver business outcomes.

The role is listed for locations in East Hartford, Connecticut; Boston, Massachusetts; Iselin, New Jersey; Buffalo and New York, New York; and Richmond, Virginia. Bank of America describes an in-office culture, with workplace expectations and flexibility based on role responsibilities and business needs. The role is eligible for the annual discretionary incentive plan and company benefits, including paid time off. The stated annual salary range is $140,300–$177,400, with offers based on experience, education, and skill set.

Requirements

• At least 5 years of program and project management experience.
• At least 5 years of experience in relatable and effective execution program design.
• Ability to proactively identify opportunities and resulting programs to improve performance in a fast-moving, execution-oriented organization.
• Ability to collaborate effectively across multiple stakeholders.
• Consumer Banking business acumen and ability to leverage expertise with credibility and impact.
• Ability to turn complex ideas into well-structured execution programs.
• Relationship management skills to build and maintain credibility and influence with internal teammates and stakeholders.
• Ability to remain productive in evolving situations.
• Strong decision-making skills and a straightforward, proactive communication style.
• Ability to aggregate multiple information sources and communicate quickly, succinctly, and effectively.
• Proficiency with Microsoft Office, including Outlook, PowerPoint, Excel, and Word.
• High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

• Experience in lending.
• Project or program management experience.
• Strong analytical skills.
• Influence and collaboration skills.
• Excellent communication skills, including creating impactful presentations.
• Skills in issue management; policies, procedures, and guidelines management; process management; risk management; business operations management; customer and client focus; decision-making; executive presence; leadership development; business continuity management; controls management; monitoring, surveillance, and testing; problem solving; and process mapping.

Responsibilities

• Develop and implement competitive performance plans.
• Provide timely feedback on client experience and market strategy opportunities to drive continuous improvement.
• Analyze client and associate trends to identify opportunities to deepen relationships and enhance service delivery.
• Apply talent analytics to progress hiring, resource planning, performance management, and retention of top talent.
• Support training and gather feedback to improve brand representation, messaging effectiveness, and overall client experience.
• If managing associates, model an inclusive environment aligned with company goals.
• Demonstrate process knowledge, operational excellence, innovation, data-based decision-making, and continuous improvement.
• Communicate enterprise decisions, purpose, and results, and connect them to team strategy, priorities, and contributions.
• Ensure proper risk discipline, controls, and culture to identify, escalate, and debate issues.
• Provide inspection, coaching, and feedback to motivate, differentiate, and improve performance.
• Manage expenses and budgets in alignment with objectives and make sound financial decisions.
• Assess talent and build bench strength for roles across the organization.
• Deliver results by prioritizing, inspecting, and appropriately delegating team work.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Resources and support for employees.
• Eligibility to participate in the annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business and/or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED