Human Resources Manager, Huntington Bank Field – Home of the Cleveland Browns

ASM Global•Cleveland, OH

22h•Onsite

About The Position

The Human Resources Manager at Huntington Bank Field plays a critical role in supporting a dynamic, high-volume sports and entertainment environment. This position oversees all HR functions for stadium operations, including full-time staff and part-time game day employees. The HR Manager ensures compliance, fosters a positive workplace culture, and drives talent strategies that support world-class fan experiences at Cleveland Browns games and other major events. They will partner with the General Manager and Regional Human Resources Director on key initiatives that drive customer satisfaction, operational excellence and business performance.

Requirements

Bachelor’s degree preferred with 5+ years of varied human resources experience
Extensive working knowledge of federal, state, and local labor law including worker’s compensation, workplace safety, EEOC, NLRB, and FLSA
Union experience highly preferred
Superior computer skills including hands-on HRIS and ATS experience
Experience with Workday a plus
Must be comfortable presenting to small and large audiences
Demonstrated ability to forge meaningful interpersonal relationships across functions, industries and local communities
Outstanding leadership skills with a high capacity for managing multiple projects simultaneously
Proven ability to influence and gain credibility with all levels of employees and customers, both internal and external
Must possess excellent oral, written, and listening communication skills and the ability to prioritize and execute in a deadline-oriented environment
A strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills
Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays including all games and major stadium events

Responsibilities

Develop and maintain strong partnerships with management ensuring HR strategies, processes and practices are implemented
Lead recruitment efforts for full-time, part-time, and seasonal stadium staff
Partner with department leaders to forecast staffing needs for NFL games, concerts, and special events
Serve as a trusted advisor to managers and employees on HR policies and workplace concerns
Promote a positive, inclusive, and high-performance culture
Develop engagement initiatives to improve retention, especially among part-time/event staff
Oversee onboarding and orientation programs tailored to game day operations
Provide coaching and feedback to all levels of employees, addressing various employee related issues and business needs
Ensures correct administration of Collective Bargaining Agreement and participates in grievance process as requested
Partnership in the processing of worker’s compensation claims, leaves of absences, benefits administration
Must exhibit an active interest in company and venue specific operational knowledge as it relates to providing value added HR business partnership
Demonstrate thought leadership and suitable judgment in making HR related business decisions
Leadership and administration of full employee lifecycle process
Support performance review processes and coach managers on feedback and development
Identify training needs and coordinate professional development programs
Ensure compliance with federal, state, and local labor laws, including wage/hour regulations
Perform other related duties, tasks, and responsibilities as required