Manager, Premium Service | Cleveland Browns

ASM Global•Berea, OH

1d•Onsite

About The Position

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component of feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. If this sounds like a winning formula for you, join us! THE CLEVELAND BROWNS AND LEGENDS GLOBAL The Cleveland Browns and Legends have an expansive partnership to support all aspects of the New Huntington Bank Field project including market analysis, product design and development, data and analytics strategy, and holistic revenue generation across partnerships, ticketing and suites sales. Legends is proud to support and represent the Browns during this history

Requirements

Bachelor’s degree or a combination of education and relevant experience.
5+ years of experience in the sports and live events industry and/or premium customer service.
Strong communication, organizational, and time management skills, with a proven ability to manage tasks and meet deadlines.
Flexibility to work evenings, weekends, and holidays as needed.
Self-motivated and proactive, with strong strategic thinking and leadership abilities.
Excellent problem-solving skills, creative mindset, and the ability to collaborate effectively within a team.

Responsibilities

Oversee all premium customer service platforms, including benefits, amenities, contract execution, and payment processing.
Develop and implement strategies to enhance client engagement ahead of the opening of the New Huntington Bank Field.
Support the sales team by creating, updating, organizing, and managing sales materials.
Assist in planning and coordinating special events for premium clients and corporate prospects to support new business development.
Maintain accurate and detailed records of clients and prospects within the CRM system.
Contribute to the development and creative execution of client and partner gifting and engagement initiatives.
Prepare and manage premium suite agreements and related templates as needed.
Build and maintain strong relationships with current and prospective clients through in-person meetings, phone calls, and written communication.
Anticipate client needs and communicate effectively to ensure expectations are consistently exceeded.