Manager, Premium Service | Cleveland Browns

Legends Global•Berea, OH

19h•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands, delivering integrated premium services through a white-label approach. With a network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests annually, Legends Global offers expertise across feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking. The company culture emphasizes respect, ambitious thinking, collaboration, and bold action, fostering an inclusive workplace where employees can be authentic, make an impact, and grow their careers. The Cleveland Browns and Legends Global have an expansive partnership to support the New Huntington Bank Field project, covering market analysis, product design, data strategy, and revenue generation across partnerships, ticketing, and suite sales.

Requirements

Bachelor’s degree or a combination of education and relevant experience.
5+ years of experience in the sports and live events industry and/or premium customer service.
Strong communication, organizational, and time management skills, with a proven ability to manage tasks and meet deadlines.
Flexibility to work evenings, weekends, and holidays as needed.
Self-motivated and proactive, with strong strategic thinking and leadership abilities.
Excellent problem-solving skills, creative mindset, and the ability to collaborate effectively within a team.

Responsibilities

Oversee all premium customer service platforms, including benefits, amenities, contract execution, and payment processing.
Develop and implement strategies to enhance client engagement ahead of the opening of the New Huntington Bank Field.
Support the sales team by creating, updating, organizing, and managing sales materials.
Assist in planning and coordinating special events for premium clients and corporate prospects to support new business development.
Maintain accurate and detailed records of clients and prospects within the CRM system.
Contribute to the development and creative execution of client and partner gifting and engagement initiatives.
Prepare and manage premium suite agreements and related templates as needed.
Build and maintain strong relationships with current and prospective clients through in-person meetings, phone calls, and written communication.
Anticipate client needs and communicate effectively to ensure expectations are consistently exceeded.