Human Resources Generalist - HR Answer Center

Legacy Health • Portland, OR

4d • $33 - $47 • Remote

About The Position

The Human Resources Generalist works in Legacy Health’s HR Answer Center, providing responsive, knowledgeable support to employees in a call center environment. The role uses advanced knowledge of HR policies, programs, and applicable regulations to answer questions, resolve issues, and guide employees and leaders through HR processes. It collaborates with HR staff and other departments, supports organizational initiatives, maintains accurate HR data, and escalates complex or sensitive issues to appropriate HR leaders or specialists.

This is a virtual role for candidates working from Oregon or Washington, with occasional on-site work possible at a designated Legacy Health location. New hires must travel to a Legacy Health office in Portland, Oregon, before their start date for a health assessment and paperwork. Initial training and orientation may be on-site before the employee transitions to the remote schedule.

Requirements

• Bachelor’s degree in Human Resources, Business, or a related field; relevant experience may substitute for the education requirement.
• Two years of applicable HR generalist experience.
• Advanced use of personal computers, MS Office, and HR applications.
• Advanced knowledge and use of HR policies, standards, practices, and regulations across HR functional areas, including internal policies and practices governing payroll and wage and hour compliance with municipal, state, and federal laws.
• Excellent organizational, customer service, written communication, and verbal communication skills.
• Tact and diplomacy when communicating with customers.
• Ability to interact effectively with internal and external customers across various communication platforms.
• Ability to communicate objectively with employees through complex, difficult, and emotional issues.
• Ability to recommend effective problem resolution using judgment consistent with standards, practices, policies, procedures, regulations, and/or employment law.

Nice To Haves

• Three or more years of HR experience preferred.
• Experience with LEAN processes and tools preferred.
• Advanced cognitive and analytical skills preferred.
• Ability to collect, report, and participate in presenting data and information to diverse audiences at all levels of the organization is preferred.

Responsibilities

• Serve as a key point of contact for Legacy Health employees, providing responsive and knowledgeable support in a call center environment.
• Use advanced knowledge of HR policies and programs, including Absence Management, Benefits, Compensation, Employee Relations, Employment, Business Intelligence, and Organizational Development.
• Apply knowledge of municipal, state, and federal regulations to provide accurate HR guidance and support.
• Collaborate with HR staff and other departments to resolve inquiries and support organizational initiatives.
• Facilitate and participate in departmental, divisional, and system-wide projects and initiatives.
• Maintain accurate HR data to ensure compliance with regulatory requirements.
• Escalate complex or sensitive issues to appropriate HR leaders or specialists for further investigation and resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level