Human Resources Generalist

Gordon Food Service•Concord, NC

3d•Onsite

About The Position

The Human Resources Generalist performs professional-level HR duties across benefits administration, employee relations, training, performance management, onboarding, policy implementation, recruitment and employment, affirmative action, and employment compliance. The role works closely with senior HR management to provide services to a designated geographic region and shared services, serving as a liaison and HR business partner between HR Shared Services and the division. The Generalist supports recruitment, workforce planning, hiring and retention; coordinates onboarding and offboarding; advises employees and managers on HR practices and policies; facilitates training and leadership development; supports benefits and leave-related programs; and provides insights on HR metrics. The position is based at 6200 Gordon Food Service Dr, Concord, NC 28027. Gordon Food Service describes career growth opportunities, noting that 95% of its leaders have been promoted internally, and offers profit sharing. The company is an equal opportunity employer, maintains tobacco-free locations, and conducts pre-employment drug tests. Candidates who work for a Gordon Food Service customer must provide a letter of support from their management if selected for the interview process.

Requirements

Two or more years of broad HR-related experience.
Excellent communication, presentation, and problem-solving skills.
Thorough understanding of Gordon Food Service culture, policies, and employment-related laws and regulations.
Knowledge of current trends and developments in the HR field.
Ability to develop solutions to problems of moderate scope and complexity, using policies and practices for guidance.
Knowledge of spreadsheet, word-processing, presentation, email, internet, and HRIS software applications.
Knowledge of general office equipment.

Nice To Haves

Bachelor’s degree in Human Resources preferred.
PHR or SHRM-CP certification preferred.

Responsibilities

Serve as the liaison and HR business partner between HR Shared Services and the division, while understanding the business.
Support talent sourcing and retention, including attending local job fairs, partnering with community organizations, assisting with hard-to-fill positions, ensuring hiring managers complete Interview Skills Training, and collaborating on workforce planning.
Administer the internal posting and offer process and translate business needs into HR solutions.
Oversee or participate in training, wellness, orientation, open enrollment, fairs, and other division HR events.
Implement retention strategies, including 45 Day HR Feedback Sessions and Stay Interviews.
Manage onboarding from offer through the first 90 days, including paperwork, screenings and tests, orientation, benefits review, and introduction to company policies, procedures, and culture.
Educate leaders on performance management; use the Talent Management Suite; coach employees and managers on basic employee relations, practices, and policies; and promote the open-door policy.
Respond to and investigate complaints.
Promote and educate employees on Gordon Food Service leadership development initiatives.
Facilitate training and monitor completion of required leadership training and development; use TMS and LMS to manage learning and development activities.
Plan and support benefits enrollment and educate employees and leaders about retirement plans, benefits, wellness initiatives, and related questions.
Support administration of workers’ compensation, short- and long-term disability, and FMLA; participate in claim decisions and denials, support return-to-work processes, and serve as a contact for employees, managers, and Shared Services.
Provide insights on HR metrics, including turnover, new hires, diversity, Departure View, and AAP.
Perform administrative HR functions as needed, including processing unemployment claims, managing the training database, and entering new hires.
Evaluate third-party vendor bills and process them for payment.
Administer offboarding, including paperwork, retirement information, employee relations, and departure surveys.
Perform other duties as assigned.